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report erro

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Hello, the sheet of one of my players has made an error, now it only gets the 'loading' message in the bio info, can you try to solve it?
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GenKitty
Roll20 Mod Team
Just in case it helps, would you ask your player to please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs . Step 3: Clear your cache If none of the above succeeds, which won't surprise me, please thoroughly work through Step 4 . (Don't forget the complete Console Log!)
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Being that, when I release his spreadsheet for all the players happens the same understand?
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GenKitty
Roll20 Mod Team
Unfortunately, no, I do not understand what you mean.
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Edited 1533871873
Do you speak  portuguese?
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The spreadsheet is now in 'loading'
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Drespar
Roll20 Team
Hi Tyger, A few questions for you: What is the name of the game? Are you the creator? Do you know what day this started to happen?
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What's the name of the game? Pokemon (sgl) Are you the creator? Yes Do you know what day it started to happen? Three days ago
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Drespar
Roll20 Team
I believe I managed to get a fix going for you. Can you confirm?
1534023879
Yeah, you guys did some kind of reboot right? actually deleted some things but I can solve, it was not very serious, thank you very much for solving the problem