Game stuck on black loading screen

Hello!

I was updating my game for my next session which will happen this Saturday, and at some point, roll20 randomly disconnected me from the app (my internet did not D/C as I was also using discord and nothing happened) and I had to reaload it. When I reloaded, my game would not load. Tried cleaning cache, restarting the app and even chrome itself, nothing happened.

I tried joining another game I have in my library and I successfully joined it, so the issue is with my game alone. The link to it is this one: https://app.roll20.net/campaigns/details/2606283/ascencao-de-nyrea

I do not know if you can actually access that link without being an actual player of the campaign, but I need help like right now!!! I cannot afford to cancel that session :(

Sorry for the any inconvenience. From Roll20's Twitter feed:

One of our Firebase Real Time shards is not responding at the moment. This may result in some interruption. Stay tuned for updates on our Twitter feed and here: https://t.co/VomNOKjHHt

Alright.

I'll be doing whatever else can be done before it is transferred to roll20. If it doesn't come back up, I'll post another reply.

My problem persists. It has been three days now that my game randomly disconnects me, I refresh the page and get stuck on black screen for a long time. I tried joining other games and all the others are normal. No Internet D/C detected. Tried multiple PCs, problem persists.

It is frustrating me hard... it only happens in MY game. No game else I play.

The Site's Log

Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com". Either the 'unsafe-inline' keyword, a hash ('sha256-m482fjqxsAl3PEan545RLZJURrSYMlGM0+BNjTBCYdQ='), or a nonce ('nonce-...') is required to enable inline execution.

app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com". Either the 'unsafe-inline' keyword, a hash ('sha256-k8Kx+oSRaLZ+X7/r67j0Mow6bzS2pemyX++9YAOg3BU='), or a nonce ('nonce-...') is required to enable inline execution.

jquery.migrate.js:20 JQMIGRATE: Logging is active

app.js?1534264383:343 70

app.js?1534264383:344 TOUCH SUPPORTED: false

app.js?1534264383:344 USING WEBGL ACCELERATION...

app.js?1534264383:344 WEBGL STARTUP SUCCESS

app.js?1534264383:338 select

app.js?1534264383:338 Switch mode to select

app.js?1534264383:357 Initializing new dice engine with randomness...

app.js?1534264383:357 Using random entropy

app.js?1534264383:362 window resize

app.js?1534264383:345 Final set zoom!

app.js?1534264383:344 UPDATE GL SIZE!

app.js?1534264383:345 Final set zoom!

tutorial_tips.js:7 tuts loaded

app.js?1534264383:355 MESSAGE RECEIVED

app.js?1534264383:355 MessageEvent

app.js?1534264383:351 Final page load.

app.js?1534264383:363 Refresh jukebox List!

app.js?1534264383:351 Scan for new plays!

app.js?1534264383:362 window resize

app.js?1534264383:345 Final set zoom!

app.js?1534264383:344 UPDATE GL SIZE!

app.js?1534264383:345 Final set zoom!

app.js?1534264383:362 window resize

app.js?1534264383:345 Final set zoom!

app.js?1534264383:344 UPDATE GL SIZE!

app.js?1534264383:345 Final set zoom!

app.js?1534264383:362 window resize

app.js?1534264383:345 Final set zoom!

app.js?1534264383:344 UPDATE GL SIZE!

app.js?1534264383:345 Final set zoom!

app.js?1534264383:362 window resize

app.js?1534264383:345 Final set zoom!

app.js?1534264383:344 UPDATE GL SIZE!

app.js?1534264383:345 Final set zoom!

app.js?1534264383:362 window resize

app.js?1534264383:345 Final set zoom!

app.js?1534264383:344 UPDATE GL SIZE!

app.js?1534264383:345 Final set zoom!

I see, so the problem is not with my game? Could you provide me with an explanation as to what is Shard 20? I am not very familiar with anything computer related, so sorry if that sounds dumb.

Ditto on the 'Black screen of loading' issue.  It worked fine earlier and about 20 minutes ago (4:10 EST) ...nothing.  Well, it brought up the game page but stuck on 'loading'
https://app.roll20.net/editor/setcampaign/1838808

Hi there, I must also be on Shard 20 because my game will also not load right now, and hasn't been able to load for the past hour. I have a game scheduled tonight!

Thank you! But how do I proceed with copying the game?

Ancient Toaster said:

Hi there, I must also be on Shard 20 because my game will also not load right now, and hasn't been able to load for the past hour. I have a game scheduled tonight!

I'm having my game run right now hahahaha
We're all waiting for it to come back up online.

are they gonna reset the shards any time soon

Drespar said:

In order to reduce load, games are placed on individual servers at creation which are referred to as Shards. If a shard has lost connection with Firebase you will notice symptoms as have been described above.

Dylan, I can also confirm your game is on the affected server.

As a possible workaround, some users have noted success when copying the game (which will typically place it on a new server shard that is not down).

One problem with that; all my music and art assests are LOST on the copy