Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
D&D 2024 has arrived! Pre-order the new core rulebooks now and get an exclusive pre-order bonus for free!
Create a free account

Can't Hear Music

Every time I log into my own campaign, fewer of the music selections I have saved on the jukebox tab actually play for me. My players report being able to hear everything just fine, it's only me that hears nothing. Master volume is all the way up, each track's volume is up. Some work, some don't, and after some time those that did work stop working.
1393272537
Gauss
Forum Champion
Have you tried to clear your cache?
How?
1393273705

Edited 1393273716
EkkoFoxtrot, clearing your cache is step three on this page: <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a>
1393275406

Edited 1393275415
Foxt
Pro
I did so. It crashed my browser in the process and deleted all progress I had made working on my campaign this session...and the music still doesn't work.
1393277012

Edited 1393277041
Gauss
Forum Champion
Clearing your cache should not crash your browser. What kind of progress did you lose? It should not have affected that.
I had some character sheets open that I was making. The browser crash forced me to lose progress on them, not roll20's fault.
1393277459
Gauss
Forum Champion
I see, ok. Here are a few other things I can suggest: 1) following step #2 in the link Sarah posted to make sure that an extension isn't interfering. 2) Log out of Roll20 and log back in 3) remove the music and add it again.
1393285038
Gid
Roll20 Team
You also might want to double check that you can still listen to your selected tracks directly from SoundCloud's website (that's where the music and SFX tracks are being streamed from). If you can hear it from their website but not in Roll20, then there's a breakdown somewhere on Roll20's side of things for your streaming needs.
There's like 2 dozen music files here, and I've changed a lot of their names to sort them more easily...if I delete them, it's going to be very hard to find them again. Is there no other way?
New development: it sometimes starts working if I refresh the page, but breaks again soon after.
1393304135
Gauss
Forum Champion
Regarding deleting them, the source of the music file should be shown as "original track" when you hover over the music file. If you click on "original track" it will open a link to the original file at soundcloud. That should help you find it again later.
I have been having the very same problem as ekkofoxtrot. I've tried everything suggested, but still no jukebox for at least 3-4weeks. I finally tried to go to the soundcloud site to see if it was working and found my problem. Soundcloud has been blocked in China.