Player has trouble hearing me, what can I do?

Greetings all, I've recently started running a campaign and one of players (on certain days when she does not have college wifi) has a hard time hearing me. She says that she will start hearing my voice and then some short time after, it drops. I usually run my campaign with me using voice and they will type and chat their responses. This allows for them to answer and stay in character and to also not interrupt each other while trying to get my attention. It does slow things down slightly but having these tech issues are causing us to have over 2 hours for a simple encounter. I've thought about trying to skype with her and go that route, but I'm new to this (only a month using Roll20), but if anyone has a better idea, I'm all ears/eyes. I've also thought about trying to record sessions so that I can remember what I say during campaigns and also in case she drops that she can catch up easily. Thanks for any help. Cheers.

I've used skype since last september, almost no problems. Good luck.

if your other players are not experiencing identical issues than it is likely ocalized to that one player's individual computer setup or connection. That's even more likely if this problem only occurs when they're using another connection than 'college wifi') WebRTC is definitely an improvement over the flash that Roll20 used to use but it;s still far from perfect. The consistently least problematic option I've seen for voice has been Google Handouts, though Skype is rarely an issue (more of an issue getting folks to install it and sign up for accounts than actually using it)

Thanks for the timely responses. I'll try it tomorrow. I may ask her to sign in to skype and turn off her receiving voice and video using the roll20, and just see if both will broadcast without my system taking too much of a hit. Though I'm not sure how that will work with Win 8 as skype likes to be in it's own 'app'.

Be sure to right-click the audio icon on our system Tray, select Recording Devices, click on your microphone that you use, Properties, Advanced, and turn off Exclusive Mode. That will keep any one program from taking exclusive control of the recording device (allowing multiple apps to attempt to use it simultaneously)

That's extremely helpful, thank you. I wouldn't have even thought to check that and probably would have just rage quit.