Bottom Line Up Front (BLUF): Roll20 appears to be insouciant toward customer account security. Is Roll20 going to take specific action soon (e.g., within this calendar year) to provide effective account security enhancements? I've been a Roll20 user for over a year, and I am a senior systems engineer with a strong IT background. Throughout my career, I've been exposed to numerous security-related topics and how they could affect my internal and external customers. Through both necessity and curiosity, I've researched security technologies such as website user authentication mechanisms like FIDO2 and Webauthn, encryption technologies like public-key infrastructure (e.g., PGP and GPG), and secure communication technologies like TLS and website security certificates. In April 2023, I submitted request #119368 regarding account security and multi-factor authentication (MFA) and was directed to this five-year-old forum post advocating for the same feature, where the first comment mentions a recent security breach. Roll20's dismissive attitude toward customer account security undermines any confidence I have for Roll20's stance regarding employee and administrative account security (a sentiment felt and expressed in April 2023), so it's not surprising that a year after I registered my concern there is another security incident. YubiKeys and authenticator apps are largely mainstream, although many organizations have only implemented sending one-time codes via SMS or email--a discredited practice that's even being deprecated by NIST. Roll20 still only protects user accounts with a password, and while Roll20 has publicly committed to implementing additional restrictions on user data access, I'm very disappointed that the best action Roll20 can announce regarding account security in today's security bulletin is to "add enhanced security measures as needed to prevent this incident from happening again." I believe Roll20 would do well to devise specific actions that it will take to address enhanced account security (for employees and the userbase) and then share those with the user community. Until Roll20 implements effective user account security improvements, such as support for YubiKey and authenticator apps, I will refrain from purchasing any Roll20 products or services and advise others to do the same. I urge Roll20 to move beyond "researching" and commit to concrete actions. Implementing MFA with options like YubiKeys and authenticator apps by the year's end (Dec 31, 2024) would be a significant step forward. I believe such measures would rebuild trust and encourage users like me to continue using Roll20 services.