My game, and only one of my games, refuses to load sometimes

So, I have had an issue of the last two days (Wednesday 2/17/19 is when it first happened, it has also reoccurred today) where one of my games, and I play in and run several although not all active, is having major technical issues affecting not only myself but all my players as well. The issue at hand is where the game acts as normal when actually loading in, until the game boots where the Journal section will be empty. All my folders and subfolders are present, but all the documents and character sheets themselves are not appearing. The folders are all open for some reason as well. As a side note I have a few dozen documents/char sheets in this game. That part of the issue has been occurring on both occasions the bug has presented itself. The second part of the issue that only presented itself on the first was that the Jukebox (which was playing music, background sound effects) would play sounds at maximum volume, could not be stopped, and could not be turned down. The Jukebox portion of the bud occurred simultaneously with the missing documents.  The issue seems to only effect this one game of mine, as all my other games (all that I have checked at least) do not suffer from this issue, at least not simultaneously . I also asked my players to check some of their other games last night during session where this bug presented itself firstly, and they reported that all of the other games they checked (5 other non-overlapping games total) did not suffer from this issue, agan or at least not simultaneously. Upon asking my players none of them have ever encountered this bug previously, and one of them has 4450-4500 hours played on R20.  The issue itself seems to be server based as my players and I (I did not ask for all relevant information asked in the "Solving Technical Issues" Help wiki) use a wide variety of extensions, addons, computers, etc. and sorting through all of that information when the issue is likely server based seems unnecessary, but it can be done upon request if felt needed. At all 5/5 of us use Google Chrome as well, 2/5 use Macs and the other 3 are on Windows. Thank you for any assistance or acknowledgement of the issue, and any help or advice is sincerely appreciated!

Hello OnesideAura,  We are sorry to hear that you have encountered this issue. So we can provide you additional assistance, can you provide us with the name of the game you are having this issue with?

The game I am having the issue with is "Mass Effect D20". Thank you for spotting this and being willing to help!

Hey, lucky (or rather) unlucky me managed to get the issue again, so I managed to get a screengrab of the console. Prior I was forced to refresh R20 due to a connection error, and the previous statement in the console was a Message Received from R20 after a buddy of mine rolled something in chat (we're gening backup characters). The previous statement was several minutes ago, and I posted something after that. Hope this helps in some way!

Thank you OnsideAura, I'll be passing this info along to the devs.

Thank you guys for paying this enough mind to pass it on to the development team! One of the developers stopped in while I was working on some campaign stuff, luckily I was there to help him out and answer a few of his questions. Shown below is a full log of our conversation for the sake of easy reference in the future.

Ah, my apologies but I forgot to mention something that may be relevant to some extent as one of my players graciously reminded me. The first time the issue occured (Wednesday 2/27/19), before it actually happened the entire server that Mass Effect D20 ws hosted on seems to have hard crashed. The issue started when I asked for some kind of check, he said he rolled "x" number but nobody but him saw it in the chat log. So, we asked him to refresh and he said he couldn't rejoin, so 4/5 of us tried to refresh, and all 4 of us got suck on a black loading screen with an empty sidebar. So chat, no icons, nothing. The black screen had a R20 logo and some random loading text but after 5 minutes none of the 4 of us had managed to reload, and #5 said he couldn't even type/roll in chat, open docs, use macros, or move tokens on the board anymore. So we spent about 10 minutes without an actual game to host, just sitting there awkwardly as we were interrupted in the middle of a tense narrative focused boss fight. Even after we didn't have the journal or functional music for 10-15 more minutes. Ever since it has just been the journal acting up, haven't tested music because I don't use it often. So after about 20-30 minutes we were finally able to return to the encounter and resume uninterrupted for the remainder. Hopefully that has some relevance, figured you guys could use as much info as possible to try to pinpoint the issue as fast as possible. Again, thank you for being so willing to help on this!