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Error Launching Games 5-24-2019

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Error Launching Games 5-24-2019
May 24 (5 years ago)
Drespar
Roll20 Team
Permalink for 7477464 Quote

Hi Everyone!

We are aware of an issue causing problems loading into various games followed by the error code 387a7df357ee498fa015d487ff618b21

The devs are investigating and working towards a fix now. We will keep you updated with more info as we can.

Sorry for the inconvenience!

May 24 (5 years ago)
Bolder
Permalink for 7477471 Quote

Thank you very much for your hard work.

May 24 (5 years ago)
Kaleb L.
Permalink for 7477516 Quote

Thank You, Mine is working now ;)

May 24 (5 years ago)
Quill
Plus
Permalink for 7477521 Quote
Keep up the good work lads!
May 24 (5 years ago)
Drespar
Roll20 Team
Permalink for 7477522 Quote

And soon after this post a fix went out that should resolve the issue :)

We are still investigating to make sure this does not happen again in the future, but everyone should be able to get back into their game!

May 24 (5 years ago)
Louthinator
Permalink for 7477523 Quote

thanks for the response, out of curiosity is it ok to discuss what the issue was?

May 24 (5 years ago)
Cody S.
Permalink for 7477528 Quote

We are able to get in to the game, but now it is not allowing updates to tokens. 

May 24 (5 years ago)
Jeff L.
Roll20 Team
Permalink for 7477545 Quote

We have discovered and resolved an issue with the data for the 5th Edition D&D Compendium, and your games should be working now.

Sorry for the inconvenience!

May 25 (5 years ago)

Edited May 25 (5 years ago)
RobertB
Pro
Permalink for 7478485 Quote

Our GM was having this problem at 8:35PM 5/24, he turned off the compendium and was able to launch the game, in but was extremely slow...reporting on his behalf.


May 25 (5 years ago)
Mojique
Permalink for 7478505 Quote

I'm having trouble loading in, but I'm not given an error. It just refuses to finish loading.

May 25 (5 years ago)
Paul
Permalink for 7478541 Quote

My DM cannot get into the game either tonight. Getting an error when he tries to join the game. I don't have more details.

June 06 (5 years ago)
laurent l.
Permalink for 7510942 Quote

Hello on all my games on the dev server i got the following error :

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