Community Forums: cant launch my game (loading screen)

cant launch my game (loading screen)

1561399401

hello, We are running a dnd game which continues for months. We just take a break for a period, now i cant launch my game. Nothing has been changed in my pc since last we played and others seem to join without any problem. Btw i can launch my other games, the issue happens only when i try to launch dnd game. (called "FrpParty) - stuck in the load screen

1561753053

Edited 1561753100

Nicholas

Roll20 Team

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Hello Afronto, Apologies about the delayed response and I'm sorry to hear that you're having issues with launching your game. Let's see what we can do to get you back up and running! To rule out potential issues, please carefully work through these steps of our guide to  Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through all of  Step 4 .  (Don't forget the complete Console Log!) Thank you!

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cant launch my game (loading screen)