Hello Paul, I am sorry to hear that you have encountering Audio/Video issues. To rule out potential causes and provide a baseline for the devs to provide assistance, please carefully work through Steps 1 through 8 of the Roll20 guide to Audio Visual Troubleshooting : Step 1: Make sure you’re using the most recent version of either Chrome or Firefox Please check if these issues persist when using both Chrome and Firefox. Step 2: Give Roll20 permission to use your microphone and camera Step 3: Make sure Video and Voice are turned on inside Roll20 Step 4: Clear your Web Browser’s Cache Step 5: Make sure you have the right ports open Step 6: Check if your camera is working with WebRTC Step 7: Check that your camera is functioning Step 8: Do a bandwidth test If none of the above succeeds, please thoroughly work through Step 9 : Step 9: Solving Technical Issues Step 9.2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 9.4: Provide a bug report Please ensure that the Console Log is complete. If you have a macbook pro (or a macbook in general), try this: open a terminal and type "sudo killall VDCAssistant" to see if this solves the issue. Information can be found here in an Apple forum post . Please note: Anyone having this issue in your group will need to follow these steps. Thank you!
