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Multiple Users and Connectivity

August 09 (6 years ago)

We are having trouble keeping all of the users connected when we play on Sunday evenings.  There are four or five people in my group, and throughout the game, at least one person is constantly losing their connection and struggling to reconnect.  It seems to happen to different people throughout the game.  So, it doesn't appear to be a problem with just one user.  We've tried disconnecting audio and video here and using Discord for our audio, but it continues to be a problem.  Any suggestions?

August 09 (6 years ago)

Edited August 09 (6 years ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter

It is a common issue. Despite significant improvement last year, Roll20 audio and video become increasingly unreliable as the number of players grows. For me, once I pass 4 connections, the 5th one typically throws the others into disarray. When that happens, our group usually tries a different service outside of Roll20. It's frustrating, because when it works, the experience is excellent.

Hello Timothy H.,

I'm sorry to hear that you're having issues with using Audio and Video on Roll20.

To be able to rule out potential issues and provide a baseline for assistance, please have all those affected carefully work through Steps 1 through 8 of the Roll20 guide to Audio Visual Troubleshooting:


If none of the above succeeds, please thoroughly work through Step 9:

Thank you!

August 09 (6 years ago)

Thanks for the help, @Dragon Dreamer.  We'll work through these steps first.  And thanks for letting us know that we aren't alone, @keithcurtis!