Multiple Users and Connectivity

We are having trouble keeping all of the users connected when we play on Sunday evenings.  There are four or five people in my group, and throughout the game, at least one person is constantly losing their connection and struggling to reconnect.  It seems to happen to different people throughout the game.  So, it doesn't appear to be a problem with just one user.  We've tried disconnecting audio and video here and using Discord for our audio, but it continues to be a problem.  Any suggestions?

It is a common issue. Despite significant improvement last year, Roll20 audio and video become increasingly unreliable as the number of players grows. For me, once I pass 4 connections, the 5th one typically throws the others into disarray. When that happens, our group usually tries a different service outside of Roll20. It's frustrating, because when it works, the experience is excellent.

Hello Timothy H., I'm sorry to hear that you're having issues with using Audio and Video on Roll20. To be able to rule out potential issues and provide a baseline for assistance, please have all those affected carefully work through Steps 1 through 8 of the Roll20 guide to  Audio Visual Troubleshooting : Step 1: Make sure you’re using the most recent version of either Chrome or Firefox Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Give Roll20 permission to use your microphone and camera Step 3: Make sure Video and Voice are turned on inside Roll20 Step 4: Clear your Web Browser’s Cache Step 5: Make sure you have the right ports open Step 6: Check if your camera is working with WebRTC Step 7: Check that your camera is functioning Step 8: Do a bandwidth test If none of the above succeeds, please thoroughly work through  Step 9 : Step 9: Solving Technical Issues Step 9.2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions. Step 9.4: Provide a bug report Please ensure that the Console Log is complete. If you have a macbook pro (or a macbook in general), try this: open a terminal and type "sudo killall VDCAssistant" to see if this solves the issue. Information can be found  here in an Apple forum post . Thank you!

Thanks for the help, @Dragon Dreamer.  We'll work through these steps first.  And thanks for letting us know that we aren't alone, @keithcurtis!