
Kileo - I'm so sorry you're still having trouble. Unfortunately, it does seem like this is an account issue, which could involve personal information too sensitive for the bug forums. I've let the team know your email was awaiting a response, but as always please feel free to use our help portal: <a href="https://roll20.net/help/" rel="nofollow">https://roll20.net/help/</a> if you don't get immediate help here, as this forum is primarily for reporting non-urgent content issues with the module itself. Thanks, and I hope you're playing soon if not already!