Corrupted direct message

A player tried to submit a reply to an existing direct message thread (via Roll20) and encountered an unspecified error message. When I attempt to read the existing thread I see an error number; see below. What is the proper method to communicate this to Roll20's support team? Posting on a public forum seems like an odd method but the only option available? Anyway, this a server-side issue -- not a client/browser issue -- and the error number is: 4405129715f44dc28ed07debcb333163

You can send an email to the Roll20 team at <a href="mailto:Team@roll20.net" rel="nofollow">Team@roll20.net</a> and let them know the issue or you can wait for a mod to drop by. This is a known issue and the Roll20 team is looking into it.

Hello DiceWrangler, I am sorry to hear that a player has encountered this issue. To rule out possible causes and provide a baseline for support, please have them&nbsp; carefully work through these steps of our guide to &nbsp; Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome&nbsp; and&nbsp; Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable&nbsp; all&nbsp; add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please have them thoroughly work through&nbsp;all of the requested information in&nbsp; Step 4 .&nbsp; (Don't forget the complete Console Log!) Thank you!