Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
×

Cookie Preferences

We use Cookies to help personalize and improve Roll20. For more information on our use of non-essential Cookies, visit our Privacy Policy here.
Create a free account

Response from Support

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Response from Support
1589044856
Craig T.
Permalink for 8638082 Quote
Does anyone know what the average turnaround from support is? I’m at four days and counting on an account billing issue.
1589045506
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 8638138 Quote
That's beyond normal, even considering the 5-10 volume they've been experiencing. Have you sent a followup? Try writing directly to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> and put something like "Account Billing Issue-Second Inquiry" in the subject.
1589048136
Ravenknight
KS Backer
Permalink for 8638400 Quote
And check your spam-folder. :)
1589061697
Craig T.
Permalink for 8639822 Quote
I will do so. Spam folder empty.
You must Login to your Roll20 Account to post a reply.