Stuck on loading screen

I try to enter into my game session but the game in stucked on loading screen.

My computer running on : 

Operating System

Windows 10 (64-bit)

Web Browser

Chrome 81.0.4044.138

Javascript

Enabled

Cookies

Enabled

Screen Resolution

1920 x 1080

Web Browser Size

1920 x 937

Color Depth

24 bit

Macromedia Flash Version

Not Installed

I'm not using any addon or extesion

of course i already tried all the 1-3 step for solving the issues but nothing change