Stuck on loading screen

I try to enter into my game session but the game in stucked on loading screen. My computer running on :  Operating System Windows 10 (64-bit) Web Browser Chrome 81.0.4044.138 Javascript Enabled Cookies Enabled Screen Resolution 1920 x 1080 Web Browser Size 1920 x 937 Color Depth 24 bit Macromedia Flash Version Not Installed I'm not using any addon or extesion

of course i already tried all the 1-3 step for solving the issues but nothing change