Jonas Wolfe1 said: Hi, New to this forum and to roll 20. I have noticed that the connection to server issue is occurring regularly while playing. Been playing tonight and I have had it happen 8-10 times. I thought it was just me but all of my group have experienced it twice during the evening. To resolve it we had to exit the game and then relaunch which fixed the problem, but it continued to affect me. This is not the first time either. I had this problem during the week also when doing some prep for one of my campaigns. Not sure if this is an ISP issue, but it is happening enough to be disruptive. I operate this through Chrome, not IE or Edge. Hi Jonas Wolfe1, Please carefully work through to the first three steps of our guide to Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please have your player thoroughly work through Step 4. (Don't forget the complete Console Log!) If you need additional information on how to capture a console log we have additional information here: Submitting a Console Log in Firefox Submitting a Console Log in Chrome Thank you!
