Credit update issue

The credit in my account should be automatically use to update my subscription but it isn't happening. I've been having this issue for a while now but usually it gets resolved with one mail. It's been a week and no one has help me to resolve this now. I cannot upload maps or do lighting effects, and there's no bottom or option to let me use the credit on my account by myself.

Your best bet is to file a  Help Center Request , since this involves account information. I think Marketplace and Subscription credits come from different buckets, so this might be a factor.

I have already requested 3 times and I haven't got my issue solved. I'm distressed.

Issue was finally solved. It would be nice to have an option to be able to use the credit myself without having to botter the team, tho.