I see this complaint in a number of bug reports (when I Google the question) and I wonder when it will be corrected. We played last night - Twilight 2000 4ed - and the players can only open the handouts once and then need to reload. The same occurs with their character sheets. What is the resolution here? And like I have read in the other posts - use another browser or just push F5 to refresh is not the answer. I am happy to pay for the Roll20 service, but this has been going on for years. Browser: Chrome Version 96.0.4664.45 (Official Build) (64-bit) Add Ons/Extensions: Adobe reader, Google drive, Dropbox, Beyond20, VTT Enhancement suite 1.25.7_Chrome OS: Windows 10 TRIAGE Results: Step 1: I am using Chrome. Step 2: Done. Same results. Step 1: Done. Same results. Your Bug reporting instructions say to attach a file. I am not seeing that option, but I have the pic of the situation. Still, it is hard to display this problem in a still picture.