Art Library Folders Disappearing

I spent an hour or two this afternoon in one of my campaigns sorting everything in my Recent Uploads into folders.  When I logged in just now to start my campaign, there were several folders missing.  The content was still there (it shows if I display all recent uploads).  While trying to figure out what had I happened, I logged into another campaign, to find that I had no folders at all in my library.  Reloading the first campaign now shows that I have no folders. The generated folder tags are still applied when viewed in the Marketplace "My Library", and the same tag is used for content sorted into the same folders.

I've had a similiar experiance. 

I just want to confirm that the same thing has happened to me. I was just re-organising all of my assets under the new system (which I like overall, apart from this bug). I left the page and came back and all of my folders have disappeared. I still seem to be able to search to find my assets, and I seem to be able to toggle between 2 different "Recent Uploads" lists - one of them shows just the items I never put into folders, and the other shows all of my items (unsorted). It's going to be interesting trying to run my session this evening!

Happened to me, too.  That's really a shame, since folders were one of my most wanted features.

Ditto. Just logged back in. My journal folders are fine, but my library folders are gone.

Did you all have more than one game open when this issue occured?

When I first noticed the issue, I only had 1 campaign window open.  I jumped into another campaign at the same time to see if the issue would follow, (which it did).  Then when I refreshed the first campaign, all my folders were gone. I just created a test folder and put a couple of assets into it to see if the issue is repeatable.  As before, the folder is showing up if I immediately refresh the campaign, or open a different campaign.  I'll check back in a few hours to see if it's disappeared. However it's not an ideal fix, since I would have to go through my entire library and manually remove all the old folder tags so that the assets would show up when the filter is activated.  I would much rather have all my original folder restored, since the tags are all still there.

Here are some visual aids. First is my Art Library in-game.  I have the filter activated, and 2 of my assets assigned to a test folder. Here's a shot of my Art Library out-of-game.  I blurred the full tags because it's not clear if these are unique IDs for just me, or if posting them publicly might pose a security risk. The tag ending in "8Ku" is the test folder I just created.  Tag "CD8NE" is my maps folder, and the tokens folder is "eo2r".  Neither of these folders are visible in-game. The folder are not accesible on the Dev server either.

We pushed out a fix for what we think is the problem. Let us know if you're still having this issue.

The test folder I created is still there, but my old folders haven't been restored.  Should I just go ahead and start rebuilding the folder structure again?

So much like those above all of my sorted folders are gone, and strangely enough so is my upload button? how do fix?

i lost all my folders (its messed up before but by duplicatuing folders) and ther upload and add butons have died

The folders I created last week disapeared.

I spent an hour this afternoon sorting my files into folders, and have discovered mine are now gone as well.  I also do not have the option to upload.

The fix I put in didn't actually make it out last Friday but it should be in now. Sorry about that. Let me know if you're still having the issue with missing folders. 

I'm now experiencing this problem too. I opened up one of my campaigns and all of my folders are gone. There is only a list of all my assets - uploaded and marketplace intermixed.  Curiously, a lot of the buttons have also disappeared, including the button to create new folders, the header for "Recent Uploads", and the button to filter "Recent Uploads" by assets not in the library yet. They're not even there if I scroll all the way to the bottom of the assets list. The assets that I did sort into folders still have their folder tags on the My Library page outside the VTT.

Stephen L. said: I'm now experiencing this problem too. I opened up one of my campaigns and all of my folders are gone. There is only a list of all my assets - uploaded and marketplace intermixed.  Curiously, a lot of the buttons have also disappeared, including the button to create new folders, the header for "Recent Uploads", and the button to filter "Recent Uploads" by assets not in the library yet. They're not even there if I scroll all the way to the bottom of the assets list. The assets that I did sort into folders still have their folder tags on the My Library page outside the VTT. That sounds like something bigger broke. Can you provide a copy of your console log?

Here's my console log. <removed>

Stephen L. said: Here's my console log. <removed> Try it now.

Awesome. It appears to be fixed now.

I'm still unable to see my folders, or upload anything new.

Thomas W. said: I'm still unable to see my folders, or upload anything new. Let me know if it's not working for you now.

Steve K. said: The fix I put in didn't actually make it out last Friday but it should be in now. Sorry about that. Let me know if you're still having the issue with missing folders.  *Sigh* I wish this had been posted before this morning. I went through my entire uploads library and manually removed all of the folder tags, so that I wouldn't end up with duplicate folders.  Then I went through and resorted everything back into new folders.  This took about 2.5 hours to do. Well now that your fix has been posted, I now have duplicate folders of everything... Luckily I used a slightly different naming convention, so it should be easy to just delete the older folders.

So here's a couple more bugs for you: When I went through my content library this morning, I removed a bunch of content from old, retired campaigns.  When all of my folders were restored, the content that I had deleted was still in the folders, as unlinked content. Fun fact, I can't delete a folder that contains content that... isn't there.  I have to go in manually and delete all the unlinked content before deleting the folder. Also, when I delete sorted content in a folder, that content reappears in the filtered uploads list, even if it's already sorted in another folder.  No matter how many times I drag that content into folders, both new ones, and the folders that hold the identical content, they won't disappear from my filtered content list when I toggle the filter. Also, deleting content from the uploads folder when inside a campaign does not work at all.  It will show me the pop-up warning that deleting content from the uploads folder will delete the content permanently, but when I toggle the filter, it's back. Luckily , all this doesn't seem to effect content that is in my many active campaigns.  As long as I just ignore the horrible mess that is now my Art Library, everything is fine.

Tell you what, can you just reset my Art Library completely?  I'm getting the feeling that I'm carrying over a bunch of corrupted information.  I just discovered that content that I definitely deleted from my Art Library list this morning (from the front-end, not inside a campaign), is now not deleted. Just remove all of the folder structure, and any files that aren't linked to uploaded content.  Just please try not to remove any of the content tags I've already placed on assets.

yay they are back u did a magic

I ran across this as well.  I have my folders up but when I open one a popup comes up saying "Failed to undefined folder.  The folder was not found"  Any way to get it back?

Cody B. said: I ran across this as well.  I have my folders up but when I open one a popup comes up saying "Failed to undefined folder.  The folder was not found"  Any way to get it back? We pushed out an update this morning. Let me know if you're still having that issue.

Steve K. said: Cody B. said: I ran across this as well.  I have my folders up but when I open one a popup comes up saying "Failed to undefined folder.  The folder was not found"  Any way to get it back? We pushed out an update this morning. Let me know if you're still having that issue. I've also started running into this issue. I ran into it after I moved out all the contents of a folder A into another folder B. I then tried to delete folder A, but got an alert that the folder couldn't be deleted. The library then collapsed everything, and folder A was still there. I tried to expand folder A, resulting in the alert message Cody got, and the library collapsed all the folders again. I get this alert whenever I try to perform any operations on folder A now.

Stephen L. said: I've also started running into this issue. I ran into it after I moved out all the contents of a folder A into another folder B. I then tried to delete folder A, but got an alert that the folder couldn't be deleted. The library then collapsed everything, and folder A was still there. I tried to expand folder A, resulting in the alert message Cody got, and the library collapsed all the folders again. I get this alert whenever I try to perform any operations on folder A now. What folder are you having this issue with?

tiles/crystal

Stephen L. said: tiles/crystal So that folder is suffering from a bug I introduced a couple patches back and has since been fixed. It thinks it's in the folder "effects" off of your root directory and in tiles. To fix it copy its contents to a new folder and delete the two versions showing up in the effects and tiles folders. Sorry for the inconvenience. If you're unsure of what to do, let me know and I'll fix it for you myself.

Thanks! That did the trick.

Hello, I've just started having the disappearing folders issue. Last night I was setting up a campaign - everything working fine. This morning the Art Libraries have no folders. Everything else appears to work fine (folders in the Journal are fine). Last night I did delete several images from the Library that were no-longer needed (from within roll20), and this morning I did the same before I realised that I can't upload any more, I honestly didn't notice if the folders vanishing was before or after I did this. If I go to&nbsp; <a href="https://marketplace.roll20.net/library" rel="nofollow">https://marketplace.roll20.net/library</a> everything is there as I'd expect. If I search in either the Premium Assets or My Library tab I get results, and they are filtered by folder exactly as I've been getting before. But without searching, the Premium Assets tab appears blank and the My Library tab shows only my most recent uploads, and nothing that was stored in a folder. In addition, the Upload button seems to have vanished from the My Library tab, so I can't add new Artwork.

Hi Kristin, It's the public server, screenshot of both below. Yesterday there was a fairly long list of folders in My Library, and I've purchased three packs from the store so far that normally show up in Premium. Thanks kindly Tom

Aha that makes sense. I did some checking based on what you said. There doesn't seem to be anything running, I don't have any extensions or anything installed on that browser, it's just vanilla Chrome Version 54.0.2840.16 beta-m (64-bit), which is up to date. It's the same one I was using before when everything was working normally. Is it possible Chrome updated the build which is why the Art Library stopped working overnight? I don't know if that's a thing that can happen. If there's anything I can do that might help you figure this out, let me know (send logs or something?), but if you think t's just a one-off quirk of that particular browser install then I'm happy to just leave it there for now. I logged in using Edge and Firefox, and the art library is working fine on both of those. So I can use those to continue, no worries there. Thanks for your help Tom

Beta releases of Chrome have had problems with Roll20 before. You may want to try rolling back to the standard release.

Thanks guys :) Kristin, I did these one at time: Cache and cookie clear - no results, still the same. I created a new test game, and have the same problem with the Art library. I am not using anything other than the "out of the box" roll20 in terms of functionality, so no, no API's or anything. I can't see the Art Library at all when I 're-join as player'. However! - When I switched back to GM mode after that last one, the Art Library folders came back and the Upload and Add button is back! So it's now working fine :) Rabulias - Thanks for the advice, I was going to try that next, but since it's working now I'll see if the same issue happens again (and I'll try to remember how I did it), and if the same "fix" works again, if so I'll post here again. EDIT: Update: I logged back into Roll20 after closing the browser down and the Art Libraries have lost the folders and the upload/add buttons again! I re-joined as a player and then straight away switched back to GM and the Art libraries are still missing folders and the buttons as before. I closed everything down, logged back in, Art Libraries still bugged. I then re-joined as a player - then flipped through the journal, jukebox, chat tabs a few times - then went back to GM, and the Art Libraries are fully working and the folders are back. I've tested this and it's 100% repeatable for me. Load from 'cold', log into the game - Art libraries bugged. Re-join as a player Switch tab once (to any tab) Re-join as GM - Art Libraries working fine. Re-Join as a player Switch tab once (to any tab) Re-Join as GM - Art Libraries bugged. repeat indefinitely I've no clue what's going on here, but I can do this over and over with the same result. Re: Chrome - this is the default 64bit download, I went to the Chrome site and this is the install that you get if you just press the "give me Chrome" button - it's not specifically a Beta build. (<a href="https://www.google.com/chrome/browser/desktop/index.html" rel="nofollow">https://www.google.com/chrome/browser/desktop/index.html</a>). I actually can't even see how to download another version of it to be honest. If it helps I'm running Win10 64bit home, everything up to date and I'm using ESET NOD32 Antivirus rather than Windows own thing.

Not a problem :) Here's the dropbox link to the log file:&nbsp; <a href="https://www.dropbox.com/s/gz2f8fu37bepxj8/app.roll" rel="nofollow">https://www.dropbox.com/s/gz2f8fu37bepxj8/app.roll</a>... I switched back and forth a couple of times. Let me know if that's not right or if there's something else you need. After that I disabled antivirus completely and opened Roll20 and logged in, the Art Library problem is still there. I do have Javascript enabled.

Thanks Kristin, will do. Have fun bug hunting.

Hi Kristin, I logged in to get your log files and I don't know how or why, but the Art library is working fine now in Chrome :) I don't know exactly when it happened, I've been using firefox since my original posts. Chrome is now on Version 54.0.2840.34 beta-m (64-bit), so there's been a minor change there, also I've noticed some of the button positions have moved around in Roll20, I assume there must have been an update there too? Anyway, it's working fine and I can't replicate the bug any more so I guess that's good! Thanks for your help, Tom

I have been having trouble making folders, but when you join as player and go back to gm, i can create them again. Sometimes my folders disappear which is a major problem...but i have not had anything be deleted yet.