Sky said: Bad DM [Matthew P.] said: Suzanne W. said: We absolutely hear your complaints about the traps in White Plume Mountain. We did not intend to be radio silent on this issue and we apologize for giving that impression. At the moment we're waiting on the update to art assets to be completed and approved, so that we can push it live -- we'll be doing that as soon as possible. We're immediately focused on getting this fixed! Thank you! I know 5 days isnt a ton of time since you last posted, but do we have any ETA at all? I dont consider the product playable, its been 43 days since my card was charged/captured, and i think theres a time limit if I am going to need a refund. You do realize they have to get all this crap approved from WotC... and corporations can take forever to get anything done because of all the people that have to discuss something and approve and then send it to someone else for approval. It's a pain in the ass. Well i flagged this for trolling but its no longer flagged so i guess the mods want me to reply. I have no idea what their contract with WotC states, please provide a copy via PM. Ill have my barrister take a look at it and get back to you. You did inspire me to look up the VISA chargeback rules and its 120 days from receipt of defective merchandise, not the charge date, so thats March 24th not March 8th - still tons of time to fix it! Sweet. Its just odd no one play tested it. a giant hole in the ground. a puddle of green slime. a boss-fight crab with 13 hit points instead of 124. Maybe someone should attempt to load, and play, future products before releasing them - like you say, it takes WotC forever to approve "crap".