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[Help] Can't access Character tab

When I open my journal there is no "button" to click to access my character sheet. Also, I'm a paid supporter and one of the benefits is "external journal access". Where do I do that? Especially if there's no button to push when I open my journal.
I'm assuming you're the GM of the game? If so, have you created a Character yet? Is there an "Add" button? See this Wiki page for more info including screenshots of what you should be seeing: <a href="https://wiki.roll20.net/Journal" rel="nofollow">https://wiki.roll20.net/Journal</a>