Community Forums: Cannot upload music | Roll20: Online virtual tabletop

1584131898

Pro

Help!  I am getting a message "Upload server code 0" when I try to upload small music files.  I have a pro account and still have plenty of space left.  Is there a different cap for how much music you can download?  I have probably 40 or so clips of music, some are very short for sound affects, others are 4 minute songs.  It is happening in the campaign "Hero's Journey"  Thanks for your help!

1584131999

OldSchoolNate

Pro

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Now it's saying "server responded with 0 code"

1584132617

OldSchoolNate

Pro

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I only have 631 MB used in my library, so still a ton of space...

1584137374

OldSchoolNate

Pro

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I've cleared my cache several times, the issue happens on both Firefox and Chrome.  I never had trouble with Fanburst.

1584137424

OldSchoolNate

Pro

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Also, I've deleted about 20 clips, even though I use them frequently, and still have no luck. 

1584138289

keithcurtis

Forum Champion

Marketplace Creator

API Scripter

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What is the file type, and disregarding the play length for the moment, what is the file size? Have you tried disabling extensions? (You can probably do this by logging in through a private browsing window.)

1584138654

OldSchoolNate

Pro

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Yes on the disabling extensions, and the files are all MP3's under 10 MB.  Some are as small as 2 MB, most are around 5 MB. 

1584170203

OldSchoolNate

Pro

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Wow.  So much for help...again.  What's with Roll20? 

1584182890

OldSchoolNate

Pro

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Still not able to put new music in...deleted all of the old music I still had in Roll20 and with an empty Jukebox I STILL CANNOT PUT IN MUSIC.  Tried using 2 other computers.  This is obviously a Roll20 issue.  Please fix this.

1584228104

OldSchoolNate

Pro

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I can't even make new posts about all the ways Roll20 is breaking down today.  As a Pro Account user for over 2 years...I've paid more than $250 for this??  So long!!

1584228199

OldSchoolNate

Pro

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82ff2a67c18d48e1996a08776c668bfd is the error code when I try to post about other problems

1584228833

Nicholas

Roll20 Team

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Hey OldSchoolGM -  Our sincerest apologies for the delay here! We've been a bit behind due to the dev server update of the Advanced Fog of War + Dynamic Lighting revamp  and general site performance issues occurring due to an influx of users. However, we definitely want to make sure we take a look at this for you and do everything we can to get it resolved. As such, would you mind sending us an email to <a href="mailto:Team@Roll20.net" rel="nofollow">Team@Roll20.net</a>, please? That medium allows us to communicate regarding your issue much more quickly and efficiently. Thank you for your patience and understanding as we work through this!

1584228965

Edited 1584229047

keithcurtis

Forum Champion

Marketplace Creator

API Scripter

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EDIT: Nicholas beat me to the punch. I'll bow out here. Good luck, OldSchoolGM! Keep in mind, that Roll20 is dealing with an unprecedented server load at the moment that is sucking almost all their manpower. Broadband usage in America alone is up to 300% according to some reports. That being said, let's see if we can't figure out what's going on here. Have you tried with a very tiny sound? I just uploaded a 28k file without issue. I'll see about a larger file once I am back at my desktop.  Other things to check: Are you on a VPN, or posting from a country that controls access, such as China?

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Cannot upload music