OldSchoolGM said: <facepalm> really? Yes, about 23 hours ago. And after not receiving a response and still having the issue, despite being told it would be a faster resolution, I posted here. Curiously enough, after posting here again, I received an email just now asking for an ISP speed test. I've said it before, and I'll say it again. Asking for help in roll20 is like calling any company for help these days...you end being put on hold by someone in Malaysia who passes the call to someone else, who does the same, and finally you get hung up on. And 3 days later, you still have the issue. But they'll take your money. I didn't have these kinds of problems and responses until this winter. Using Roll20 in 2018 and the majority of 2019 was a very good experience. Sorry, but I'm not capable of reading your mind. You didn't post there or mention whether you had actually sent one in this thread. Good luck.