I still cannot upload music

I can't find the post that I made 2 days ago, the one in which Nicholas requested me to send an email because it was faster.  Well, I have had no response, and still cannot upload MP3's reliably- one out of every 30 attempts seems to go through as long as it's small (under 5MB), but just now I could not even download a 2.1mb file. Did all of these new fake accounts make your servers drop the rest of us?

I cannot speak to the reason for any delays, but here is the link to your old thread: <a href="https://app.roll20.net/forum/post/8213327/cannot-upload-music/?pageforid=8215182#post-8215182" rel="nofollow">https://app.roll20.net/forum/post/8213327/cannot-upload-music/?pageforid=8215182#post-8215182</a>

I did a trace route which showed no problems to check for blocks on the line, and there are not, so obviously Roll20 has throttled my account or is preventing me from uploading. I have checked the following, and these are NOT the cause: tried both Firefox and Chrome tried using Roll20 from different devices disabled extensions not using VPN disabled AVG all files are simply MP3, most under 10MB, but the the limit for downloading into Juxebox should be 20mb per file.&nbsp; I can't even reliably load files as small as 2.1 MB! tested the router

Did you send the email as Nicholas requested in your original thread (in his post yesterday)?

&lt;facepalm&gt;&nbsp; really?&nbsp; Yes, about 23 hours ago.&nbsp; And after not receiving a response and still having the issue, despite being told it would be a faster resolution, I posted here.&nbsp; Curiously enough, after posting here again, I received an email just now asking for an ISP speed test. I've said it before, and I'll say it again.&nbsp; Asking for help in roll20 is like calling any company for help these days...you end being put on hold by someone in Malaysia who passes the call to someone else, who does the same, and finally you get hung up on.&nbsp; And 3 days later, you still have the issue.&nbsp; But they'll take your money.&nbsp; I didn't have these kinds of problems and responses until this winter.&nbsp; Using Roll20 in 2018 and the majority of 2019 was a very good experience.

OldSchoolGM said: &lt;facepalm&gt;&nbsp; really?&nbsp; Yes, about 23 hours ago.&nbsp; And after not receiving a response and still having the issue, despite being told it would be a faster resolution, I posted here.&nbsp; Curiously enough, after posting here again, I received an email just now asking for an ISP speed test. I've said it before, and I'll say it again.&nbsp; Asking for help in roll20 is like calling any company for help these days...you end being put on hold by someone in Malaysia who passes the call to someone else, who does the same, and finally you get hung up on.&nbsp; And 3 days later, you still have the issue.&nbsp; But they'll take your money.&nbsp; I didn't have these kinds of problems and responses until this winter.&nbsp; Using Roll20 in 2018 and the majority of 2019 was a very good experience. Sorry, but I'm not capable of reading your mind.&nbsp; You didn't post there or mention whether you had actually sent one in this thread. Good luck. &nbsp;

OldSchoolGM said: I've said it before, and I'll say it again.&nbsp; Asking for help in roll20 is like calling any company for help these days...you end being put on hold by someone in Malaysia who passes the call to someone else, who does the same, and finally you get hung up on.&nbsp; And 3 days later, you still have the issue.&nbsp; But they'll take your money.&nbsp; I didn't have these kinds of problems and responses until this winter.&nbsp; Using Roll20 in 2018 and the majority of 2019 was a very good experience. Weekend + new user records due to everyone staying home. Just saying.

Weekend+the peanut gallery chiming in.&nbsp; Just saying.&nbsp; Ya'll can close this thread for all the good you do.

Actually, we are people who have been trying to help and communicating your situation to the devs to the best of our ability. Good luck with your issue.