Blurry Map

Hi everyone, was hoping for some help. Currently, the map I'm trying to upload and place on the screen is appearing blurry.  It's 4mb and a big file, so I'm not sure if that's the issue.  Previously, I've uploaded a slightly different version of this image (the same map, with more places the party has discovered!) and not had this issue. Any help on this would be really appreciated, thank you!

Please carefully work through to the first three steps of our guide to Solving Technical Issues: Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please have your player thoroughly work through Step 4. (Don't forget the complete Console Log!) If you need additional information on how to capture a console log we have additional information here: Submitting a Console Log in Firefox Submitting a Console Log in Chrome Thank you! 

How large is the map in pixels? You might be able to re-save it at a lower resolution (with little or no loss in quality to the human eye) and reduce the filesize considerably.

Thanks very much!  I'll try all of those and let you know.

Seems to be a Chrome issue after logging in with Firefox! So I've tried all of these and I've noticed another issue - a previous map is now appearing blurry where it wasn't before, including text added in with the text tool which was previously crisp.&nbsp; Doesn't seem to matter what % I'm zoomed in.&nbsp; I've not changed anything on Chrome recently except the steps suggested above, disabling all my extensions, clearing the cache. Console log below, let me know if I pasted the right information.&nbsp; Not sure what to do except switch browsers!&nbsp;&nbsp; app.roll20.net/:12 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'nonce-mI4oXyGrwPSkzksD' <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> ". Either the 'unsafe-inline' keyword, a hash ('sha256-WHP2dLCuA+iMkOpKeptcxx2Fxp1eGVYw7QlpTJDh2bs='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'nonce-mI4oXyGrwPSkzksD' <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> ". Either the 'unsafe-inline' keyword, a hash ('sha256-/XHNKTzdVLpPBcMgsOl9LN6PEC5ufZbaLdoU14BWKr0='), or a nonce ('nonce-...') is required to enable inline execution. jquery.migrate.js:20 JQMIGRATE: Logging is active DevTools failed to parse SourceMap: chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/include.preload.js.map ?timestamp=1585057206&amp;disablewebgl=false&amp;forcelongpolling=false&amp;offsite=false&amp;fbdebug=false&amp;forcetouch=false:15 CAMPAIGN ID: 4137801 app.js?1584479854:541 70 app.js?1584479854:543 TOUCH SUPPORTED: false app.js?1584479854:543 USING WEBGL ACCELERATION... app.js?1584479854:543 WEBGL STARTUP SUCCESS app.js?1584479854:545 Custom Sheet Translation app.js?1584479854:560 Loading Custom character sheet. app.js?1584479854:560 Including compendium template css. tutorial_tips.js:7 tuts loaded app.roll20.net/:1 [DOM] Found 3 elements with non-unique id #0: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a> ) &lt;input class=​"filter-search_filter-value filtername" data-filter-num=​"name" data-match-type=​"Any" id=​"0" name=​"Name" type=​"text" value&gt;​ &lt;select name=​"Item Type[]​" id=​"0" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"0" data-match-type=​"Exact" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ &lt;input class=​"filter-search_filter-value filtername" data-filter-num=​"name" data-match-type=​"Any" id=​"0" name=​"Name" type=​"text" value&gt;​ app.roll20.net/:1 [DOM] Found 3 elements with non-unique id #1: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a> ) &lt;select name=​"Level[]​" id=​"1" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"1" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ &lt;select aria-selected=​"true" class=​"chosen filter-search_filter-value" data-filter-num=​"1" data-match-type=​"Exact" id=​"1" multiple name=​"expansion"&gt;​…​&lt;/select&gt;​ &lt;select name=​"Alignment[]​" id=​"1" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"1" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ app.roll20.net/:1 [DOM] Found 2 elements with non-unique id #2: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a> ) &lt;select name=​"Classes[]​" id=​"2" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"2" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ &lt;input class=​"filter-search_filter-value" data-filter-num=​"2" data-match-type=​"Any" id=​"2" name=​"Speed" type=​"text" value&gt;​ app.roll20.net/:1 [DOM] Found 2 elements with non-unique id #3: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a> ) &lt;select name=​"School[]​" id=​"3" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"3" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ &lt;select name=​"Type[]​" id=​"3" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"3" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ app.roll20.net/:1 [DOM] Found 2 elements with non-unique id #6: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a> ) &lt;select name=​"Casting Time[]​" id=​"6" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"6" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ &lt;select name=​"Languages[]​" id=​"6" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"6" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ app.roll20.net/:1 [DOM] Found 2 elements with non-unique id #7: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a> ) &lt;select name=​"Range[]​" id=​"7" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"7" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ &lt;select aria-selected=​"true" class=​"chosen filter-search_filter-value" data-filter-num=​"7" data-match-type=​"Any" id=​"7" multiple name=​"expansion"&gt;​…​&lt;/select&gt;​ app.roll20.net/:1 [DOM] Found 2 elements with non-unique id #color_value: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a> ) &lt;input type=​"text" size=​"8" id=​"color_value"&gt;​ &lt;input type=​"text" size=​"8" id=​"color_value"&gt;​ DevTools failed to parse SourceMap: chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/include.postload.js.map extension.js:24 onMessage extension ial.js:425 Clean the cache of the scraper (new onComplete event) sheetsandboxworker.js?1585057210173:682 Starting up WEB WORKER app.js?1584479854:551 Final page load. app.js?1584479854:549 Auth'ed. app.js?1584479854:549 Go post auth! DevTools failed to parse SourceMap: <a href="https://app.roll20.net/js/d20/underscore-min.map" rel="nofollow">https://app.roll20.net/js/d20/underscore-min.map</a> app.js?1584479854:549 initial setup app.js?1584479854:550 joining game... app.js?1584479854:548 Player -LW6nxFdw1a83_ZqujWj is offline... app.js?1584479854:228 THREE.WebGLRenderer 69 app.js?1584479854:548 Player -LYDoewemUs-4eqXhVAl is offline... app.js?1584479854:548 Player -LYtV_a50bY5qu7Kczwf is offline... app.js?1584479854:548 Player -LYvntih1-SKw5XCArwy is offline... app.js?1584479854:548 Player -LYwOfQLPTzENIVQWdHf is offline... app.js?1584479854:548 Player -LYwRvQn-oa60vAU5gXZ is offline... app.js?1584479854:548 Player -Lfov9TqKd_2fcAlGf3L is offline... app.js?1584479854:548 Player -LkxjgwUaoEMEqEh98FZ is offline... app.js?1584479854:548 Player -LtK325AXRB8WIyIyN8c is offline... app.js?1584479854:550 Deferred finish joining... app.js?1584479854:541 Firebase Online 13app.js?1584479854:547 Full load page! app.js?1584479854:549 We have 13 pages

I'm having this issue too, and I've tried everything suggested here (different browsers, cache clearing, etc). I even upgraded to pro to see if it might improve somehow. I've tried many different resolutions and sizes, adjusted the background layer to match those resolutions exactly and each time the imported file displays at a substantially lower resolution. I think this is simply a matter of roll20 lacking the needed server resources especially during this period of high demand. I ultimately had to move everything to a shared word processing document to conduct the game session as planned.

I'd say as long as you're following this:&nbsp; <a href="https://wiki.roll20.net/Best_Practices_for_Files_on_Roll20" rel="nofollow">https://wiki.roll20.net/Best_Practices_for_Files_on_Roll20</a> , you're probably right and it's just some sort of throttling due to the large numbers accessing servers.

Thanks for the replies.&nbsp; Like I say, for me this issue is only on Chrome at the moment.&nbsp; My players haven't complained so hopefully it solves itself soon!