Hello! I realize that its a holiday weekend, and I don't expect to hear from anyone before Monday at the earliest, but I put in a support request over 8 days ago and haven't heard anything. I do have some time pressure, and I don't know if my problem can be fixed. It is frustrating in the extreme that I am not only waiting for tech support, but havent any idea how long I might be waiting or what they might be able to do when I do hear from them. Any insight appreciated.