Roll20 might have grown to the point where they need a dedicated PR department, because these statements are really, really , REALLY missing the mark. I've read Drespar's post like five times, trying to wrap my brain around it. You have worried a large part of your loyal, long term paying customer base so you'd have a line in the sand internally for your development team? If so, consider a different approach: Internally, have whatever conversation you like, while recognizing that part of the loyal, long term paying customer base does not share your confidence, and that needs to be addressed. Externally, instead of a sunset post, assure said customer base that you understand that the new lighting is flawed to the point where the game has extremely frustrating or even unplayable, you're working on it, and the old lighting will be available indefinitely until the new lighting's issues are worked through. This would result in the desired, "yay, Roll20 hears us." If you haven't already, you might also start thinking of compensation for some of the amazing people who have been QA'ing for you for free. Like contact them and offer them a number of free months of service for lending their time so generously. As it is, basically what I'm hearing is: "having to support both lighting systems on products that we sell negatively impacts our developer resources and our bottom line so we're deprecating the old system in three months. Regardless of these endless posts on the forums saying it's broken, trust us, it's going to be awesome." This has resulted in the undesired, "boo, Roll20 does not hear us." To be totally clear... I want Roll20 to be successful. I want the new lighting to work, and I look forward to using it... when it's truly ready and actually works! Member since 05/15/14 \/ G GM of 6 games \/ 3747 Hours Played \/ 437 Forum Posts Drespar said: Hey everyone, Wanted to take a moment in here to talk about why we felt it was important and appropriate to set this sunset date. It is important to set a target date to hold ourselves accountable for getting UDL to a good place on a transparent timetable. The remaining bugs are not acceptable. We still have work that needs to get done to make sure we’ve addressed these issues before sunset. Setting this date is about much more than giving users and other partners a heads-up--it also helps us to set the pace for how UDL will progress. We are confident that, within the upcoming 90 days, we can reach that target before we retire LDL.