DJ said: Hey Keith, That reply reads a little snarky - it was not intended to be so. I was working on something else when I saw your post and I needed to do a quick reply. Looking back on it, it seemed curt so I apologize for that. No worries. I didn't read it as snarky, but it's heartening when folks consider how their words are received. Not every does that. That's cool. Your triage results are a little unclear (ex: You list step 1 twice, and the standard troubleshooting has 4 steps) The fourth step is filing a Help Center Request . That form has a button to optionally upload a file. For Step 1, did you try Firefox? Not trying to suggest you switch browsers, but a test can help pinpoint where the problem is arising from. For step 2, a quick way to check is to load in a private browsing window. Unless you have specifically whitelisted some extensions for that, it should remove extensions as a likely culprit. Step 3 is less likely, if all your players are experiencing the same issues. I recently had an issue that required not only manually clearing my entire cache, but removing all Roll20 cookies. You might discover something by a more powerful approach here. FWIW, I cannot duplicate your issue personally, without popping the handout into an external window. Once popped out, it refuses to re-open in Chrome. I do not have a problem reopening a non-popped out handout in Chrome, or any issue at all in Firefox.