Hi Marlene! Without looking over the GM's shoulder, it's very difficult to troubleshoot a problem like this. While someone says that two tokens have the exact same settings, it can be a problem of permissions, or the player is on a different page from the flag, or the GM doesn't realize that one token is set to a 0° field of view, etc. In a situation like this, it is nearly always a setting problem. A system issue would have the whole forum lighting up with reports. If your GM has access to scripts, the Dynamic Lighting Tool script has a diagnostic button called "why can't this token see?" which can track down a lot of issues. If they do not then here is a quick quide: Here's a "why can't my players see anything?" checklist. The important thing is to verify . Don't assume. This list is written with GMs in mind, but can help players work through issues with their GM. The token is on the VTT It is assigned to the character The player has control over the character The token is on the Token/Object layer It is not blocked off by DL lines from seeing the immediate surroundings Make sure the player is looking at their token's immediate area. Shift-Click and hold on the token to pull the player's view to that area. If Fog of War is being used, that the area the token is in has been cleared The player has not been Split from the Party (Check the Help Center if this is unfamiliar) If Dynamic Lighting of any kind is being used: The token has sight turned on The token has a light source, or Nightvision (UDL) or personal light (LDL) In UDL it may be necessary to move the token one square to get everything working, or in extreme cases, refresh the (user's) page. Can you see a rotating cube in this URL ? If not, the browser needs to be WebGL compatible (99%+ are). If you are a Pro User, the Dynamic Lighting Tool script has diagnostic functions that will check many of the points above and give a report on likely causes, along with quick fix buttons. Finally, here is a guide to best practices for Dynamic Lighting Performance .
