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Characters greyed out in Journal sidebar; cannot interact/bring up sheets

Something has happened today and whenever I log on and go into a game, the list of characters (mine and others) is completely greyed out. The pointer adds the hourglass icon, and although the names interact with the hovering pointer, I cannot open them. I can create a new character, uploading avatar and icon and saving them, but nothing else -- no character sheet, nothing. The GM however was able to interact with the character normally, pulling up the sheet and rolling dice.



This happens on games I create and ones I play in, across multiple browsers (both chromium and mozilla), in regular and incognito windows, after multiple cache flushes and cookie deletions.

I am now getting this.

Pressing OK immediately hangs the page, leaving the only option to delete all cookies and settings for the site and login again

January 18 (1 week ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter

HI 1001100x02!


Are you by any chance using the antivirus software, Malwarebytes? There are reports of it flagging false positives on Roll20, currently. If this is the case, your best bet is chiming in on that thread, as well as capturing a  Console Log (Chrome, Firefox)and filing a Help Center Request. If that is not the case, does the problem persist in a private/incognito browsing window?

does the problem persist in a private/incognito browsing window?

Yes

January 18 (1 week ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter

Then I'd definitely capture a Console Log (Chrome, Firefox) and file a Help Center Request.

January 18 (1 week ago)

Edited January 18 (1 week ago)


1001100x02 said:

I am now getting this.

Pressing OK immediately hangs the page, leaving the only option to delete all cookies and settings for the site and login again


I had this but was fixed by a restart


https://app.roll20.net/forum/post/12047734/d-and-d-5e-2024-character-sheet-and-builder-by-roll20