Maps & Tokens are blank.

I've just tried to use Roll20 where I have encountered a very strange bug. Some of my pages have turned white with the maps and several tokens becoming completely invisible. Alongside that any tokens I try to add are also invisible. I know they are on the correct layer, and while they can still be interacted with their Opacity is 100%. Additionally when I press Z I can still see the image files as normal. I have tried to duplicate the maps, change the proportions of the map, turned on and off Dynamic Lighting, used different browsers, etc. My players have experienced the same issues.

For some reason Roll20 won't let me send images so here's an imgur link.&nbsp;<a href="https://imgur.com/a/6lEg6dj" rel="nofollow">https://imgur.com/a/6lEg6dj</a>

We have refreshed multiple times. The error still persists.

Same. There is some regional problem with traffic blocks in Russian Federation. For now VPN can help. SkalaLD said: I've just tried to use Roll20 where I have encountered a very strange bug. Some of my pages have turned white with the maps and several tokens becoming completely invisible. Alongside that any tokens I try to add are also invisible. I know they are on the correct layer, and while they can still be interacted with their Opacity is 100%. Additionally when I press Z I can still see the image files as normal. I have tried to duplicate the maps, change the proportions of the map, turned on and off Dynamic Lighting, used different browsers, etc. My players have experienced the same issues.

Seeing it as well, only affected 2 out of 5 characters on the map &amp; the map itself. Refreshing makes no difference, removing/re-adding characters makes no difference, creating a new simple map makes no difference Also have a foreground item showing a the black/red check placeholder Win 11, latest firefox (same in latest chrome) We've jumped into an older non-jumpgate game and all is working fine. BTW - this problem appears for me as the GM in the UK, 2 players in the USA and 3 players in Austria

I am also experiencing this. Swedish player here. I for some reason today, many tokens seem to vanish and out, and clearing cache and such doesn't seem to help in the long run. Many tokens that worked fine before are just invisible for me and I can only select them if I click and drag, but cannot interact with them other than deleting them. And many tokens don't seem to want to spawn in for some reason, including one map. Looking at console, I notice something that keep popping up over and over again for many tokens. Something about CORS policy. This is what I get with trying to spawn in one map that I clearly have in my library and has appeared before, yet wont load at all for me. vtt.bundle.0b403f3 … .js:47212 Error loading graphic, probably due to CORS. Trying once without CORS for <a href="https://files.d20.io/images/242246449/UJLy533L3pFRgCFEyQoWrQ/thumb.jpg?1630172285" rel="nofollow">https://files.d20.io/images/242246449/UJLy533L3pFRgCFEyQoWrQ/thumb.jpg?1630172285</a> editor/:1 Access to image at ' <a href="https://files.d20.io/images/242246449/UJLy533L3pFRgCFEyQoWrQ/thumb.jpg?1630172" rel="nofollow">https://files.d20.io/images/242246449/UJLy533L3pFRgCFEyQoWrQ/thumb.jpg?1630172</a> … ' from origin ' <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> ' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. files.d20.io/images/ … 22851750352695060:1 GET <a href="https://files.d20.io/images/242246449/UJLy533L3pFRgCFEyQoWrQ/thumb.jpg?1630172" rel="nofollow">https://files.d20.io/images/242246449/UJLy533L3pFRgCFEyQoWrQ/thumb.jpg?1630172</a> … net::ERR_FAILED 200 (OK) totallyNotAnalytics. … 1ec2ab91d3c6fd.js:3 Second load attempt failed for <a href="https://files.d20.io/images/242246449/UJLy533L3pFRgCFEyQoWrQ/thumb.jpg?1630172" rel="nofollow">https://files.d20.io/images/242246449/UJLy533L3pFRgCFEyQoWrQ/thumb.jpg?1630172</a> … 

So its a global problem, phew!&nbsp; Norman said: BTW - this problem appears for me as the GM in the UK, 2 players in the USA and 3 players in Austria

Can confirm it's global, I am also in the UK.

I tried to post the full log of the event I saw in console, but can't seem to post a reply for some reason with the full log of the event? Somehow it says this page does not exist, and still it does when I reload this topic.

Same problem in Denmark, for myself and another player using the same network, regardless of the browser used. Another player in the same game, also in Denmark, has no issues seeing the missing images and tokens.

I've got this problem as well. Edit: The below was unrealted. And in addtion to this I noticed that when disabling Dynmaic Lighting on a map, I can't enable it again on that same map. I'm instead informed, that I'll have to get a subscription. If I create a new map, I can enable Dynamic Lightning there but as soon as I disable it, I get the same notification. Does anyone encounter this bug along side the one of this topic as well or is it a coincident?

Okay, I try this again. But here's a full log when I try to add a token to the board that is from my library and onto the board. This is another token that doesn't seem to want to load, despite it has done so in the past. --Console log-- editor/:1 Access to image at '<a href="https://files.d20.io/images/324616140/m1yqPw0oyZOqlzWfUfXdAw/thumb.png?16746691065" rel="nofollow">https://files.d20.io/images/324616140/m1yqPw0oyZOqlzWfUfXdAw/thumb.png?16746691065</a>' from origin '<a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a>' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. files.d20.io/images/324616140/m1yqPw0oyZOqlzWfUfXdAw/thumb.png?16746691065:1&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;GET <a href="https://files.d20.io/images/324616140/m1yqPw0oyZOqlzWfUfXdAw/thumb.png?16746691065" rel="nofollow">https://files.d20.io/images/324616140/m1yqPw0oyZOqlzWfUfXdAw/thumb.png?16746691065</a> net::ERR_FAILED 200 (OK) Image fabric.Image.fromURL @ vtt.bundle.0b403f365548a0ab2dd4.js:47212 fullyActivateView @ vtt.bundle.0b403f365548a0ab2dd4.js:6372 initialize @ vtt.bundle.0b403f365548a0ab2dd4.js:6372 e.View @ vtt.bundle.0b403f365548a0ab2dd4.js:4037 p @ vtt.bundle.0b403f365548a0ab2dd4.js:6372 initialize @ vtt.bundle.0b403f365548a0ab2dd4.js:6372 e.Model @ vtt.bundle.0b403f365548a0ab2dd4.js:4037 V @ vtt.bundle.0b403f365548a0ab2dd4.js:6372 _prepareModel @ vtt.bundle.0b403f365548a0ab2dd4.js:4037 create @ vtt.bundle.0b403f365548a0ab2dd4.js:4037 create @ vtt.bundle.0b403f365548a0ab2dd4.js:6373 addImage @ vtt.bundle.0b403f365548a0ab2dd4.js:6373 (anonymous) @ vtt.bundle.0b403f365548a0ab2dd4.js:6354 Te @ vtt.bundle.0b403f365548a0ab2dd4.js:6354 Promise.then We @ vtt.bundle.0b403f365548a0ab2dd4.js:6354 (anonymous) @ vtt.bundle.0b403f365548a0ab2dd4.js:6354 X @ vtt.bundle.0b403f365548a0ab2dd4.js:6354 ne @ vtt.bundle.0b403f365548a0ab2dd4.js:6354 (anonymous) @ vtt.bundle.0b403f365548a0ab2dd4.js:47334 Promise.then drop @ vtt.bundle.0b403f365548a0ab2dd4.js:47334 _trigger @ jquery-ui.1.9.0.custom.min.js?1750266762:821 _drop @ jquery-ui.1.9.0.custom.min.js?1750266762:2464 (anonymous) @ jquery-ui.1.9.0.custom.min.js?1750266762:431 (anonymous) @ jquery-ui.1.9.0.custom.min.js?1750266762:2560 each @ jquery-1.9.1.js:648 drop @ jquery-ui.1.9.0.custom.min.js?1750266762:2556 _mouseStop @ vtt.bundle.0b403f365548a0ab2dd4.js:6577 (anonymous) @ vtt.bundle.0b403f365548a0ab2dd4.js:6570 _mouseUp @ vtt.bundle.0b403f365548a0ab2dd4.js:6584 (anonymous) @ vtt.bundle.0b403f365548a0ab2dd4.js:6570 _mouseUp @ vtt.bundle.0b403f365548a0ab2dd4.js:6577 (anonymous) @ vtt.bundle.0b403f365548a0ab2dd4.js:6570 m._mouseCapture._mouseDistanceMet._mouseDelayMet._mouseUpDelegate @ vtt.bundle.0b403f365548a0ab2dd4.js:6584 dispatch @ jquery-1.9.1.js:3074 elemData.handle @ jquery-1.9.1.js:2750 vtt.bundle.0b403f365548a0ab2dd4.js:47212 Error loading graphic, probably due to CORS. Trying once without CORS for <a href="https://files.d20.io/images/324616140/m1yqPw0oyZOqlzWfUfXdAw/thumb.png?1674669106" rel="nofollow">https://files.d20.io/images/324616140/m1yqPw0oyZOqlzWfUfXdAw/thumb.png?1674669106</a> A @ vtt.bundle.0b403f365548a0ab2dd4.js:47212 editor/:1 Access to image at '<a href="https://files.d20.io/images/324616140/m1yqPw0oyZOqlzWfUfXdAw/thumb.png?16746691061750356323707" rel="nofollow">https://files.d20.io/images/324616140/m1yqPw0oyZOqlzWfUfXdAw/thumb.png?16746691061750356323707</a>' from origin '<a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a>' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. files.d20.io/images/324616140/m1yqPw0oyZOqlzWfUfXdAw/thumb.png?16746691061750356323707:1&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;GET <a href="https://files.d20.io/images/324616140/m1yqPw0oyZOqlzWfUfXdAw/thumb.png?16746691061750356323707" rel="nofollow">https://files.d20.io/images/324616140/m1yqPw0oyZOqlzWfUfXdAw/thumb.png?16746691061750356323707</a> net::ERR_FAILED 200 (OK) Image A @ vtt.bundle.0b403f365548a0ab2dd4.js:47212 totallyNotAnalytics.bundle.d54ff81ec2ab91d3c6fd.js:3 Second load attempt failed for <a href="https://files.d20.io/images/324616140/m1yqPw0oyZOqlzWfUfXdAw/thumb.png?16746691061750356323707" rel="nofollow">https://files.d20.io/images/324616140/m1yqPw0oyZOqlzWfUfXdAw/thumb.png?16746691061750356323707</a> ct.&lt;computed&gt; @ totallyNotAnalytics.bundle.d54ff81ec2ab91d3c6fd.js:3 A @ vtt.bundle.0b403f365548a0ab2dd4.js:47212 --/Console log--

Also having the issue here in the UK. Just tried clearing my cache in both Firefox and Chrome and both still have blank maps.

i'm in FR and i have this problem too, restart internet, cleaning cache,&nbsp; refreshed multiple times. The error still persists.

Same for our group (players from Norway, Denmark, Luxembourg, and USA). Clearing cache and refreshing has not worked. That said, I was working on the map for this session ~1 hour ago and there weren't any issues. Hopefully that helps narrowing down the timeline.

Katie Mae said: Sorry about that, folks! Our developers have been looking into this, would you mind refreshing your cache and reloading your pages?&nbsp; Here you can find instructions for clearing your cache in&nbsp; Chrome &nbsp;and&nbsp; Firefox . For a moment it worked after I refreshed after seeing his message. But once I did clear cache and tried to refresh again, it got broken again, even worse than before. Even marketplace are now affected, being either missing, or wont ever fully load into full clear images. And no amount of refreshing, clearing cache, or that seems to help.

US...same issues no maps...they are clearly THERE but aren't loading in...

I am experiencing the same issue across multiple games that are both Jumpgate and classic version. I have had multiple images on different layers disappear across different games. I cannot add any new images to any layers in any games. I have tried refreshing the page, closing the browser and restarting my computer. None of these have done anything to solve the issue.

Having the same issue, USA.

Seems like every time Jumpgate gets messed with, this happens. Same issues with it being up and down up and down

My players and I are running into the same issue! No map, no tokens — just the “sketches”! (France : Chrome Mozilla and Opera)

Our table has the same problem, everything is white and no tokens are loading

Same thing happening in Spain

if it might help : the "but only one is allowed" seem fishy

I was working in my game for the last couple of hours. Just a few minutes ago first tokens began disappearing, then maps. For some tokens I could still see the bars that was associated with them, and when I switched to the lighting layer I could see the square placeholder icon for the ones with vision enabled.

Having the same problems, maps blank, images missing. As a (UK based) GM I can id and open menus on tokens, but not move the tokens, deleting and replacing tokens has no effect. Deleting and replacing maps has no effect. Don't know if this will help but when dropping a new map onto the map layer no window opens offering the option to resize etc, as if its not recognising the map image at all.

I am in the USA and having this problem! Have they come up with a fix for this bug?

Hi I have the exact same issue, all of my recent maps are blank and I cannot add new tokens/maps.

I was having issues with unreadably low resolution and stretched out maps on any game that came from a Roll20 module. Clearing Cache, logging out and in, and so forth did not clear it up. However, a few minutes ago (and after letting the page sit idle for a minute), everything started working again.

Working again, thanks for being that quick with the fix.

In spain it recovered from the fall

Looks like Maps are back, but Tokens are patchy

Mines back! oh man thank god i was worried.

Still not working properly for me or my group

Cache clean and refresh has fixed it for our group in UK, now Thank you&nbsp;

Firefox Win11 - Cache clean and refresh, fixed for UK GM and USA, Austrian players

Can happily report that the issues are resolved! Thank you and great work for the swift fix Roll20 team. ^^ Again, Swedish player if you need that info.

Can confirm; everything's working.

We got the problem too here

Issue seems to be fixed. Thank you for your swift actions!

uncertain if ppl still having issues or not, but just in case, you can also try this: <a href="https://app.roll20.net/forum/post/11061515/using-reporter-and-token-mod-to-fix-some-phantom-token-issues" rel="nofollow">https://app.roll20.net/forum/post/11061515/using-reporter-and-token-mod-to-fix-some-phantom-token-issues</a>

Novercalis said: uncertain if ppl still having issues or not, but just in case, you can also try this: <a href="https://app.roll20.net/forum/post/11061515/using-reporter-and-token-mod-to-fix-some-phantom-token-issues" rel="nofollow">https://app.roll20.net/forum/post/11061515/using-reporter-and-token-mod-to-fix-some-phantom-token-issues</a> Oooh. I would not recommend that method for this issue. That method was to delete invisible placeholders for tokens that had lost their images, most likely due to deletion from the user library. Roll20 has fixed that bug some time ago. This bug was a display issue for tokens that do have image files, but were not being retrieved and displayed properly. You don't want to delete something that exists, but is temporarily inaccessible.