BETA WebRTC Video and Voice Chat

1515522616

Edited 1515605093
Steve K.
Roll20 Development Team
Sheet Author
API Scripter
Compendium Editor
The Beta Roll20 WebRTC is now available on the live production servers. It is not selected by default, you must enable it from the Settings (gear) tab, under the "Video + Audio Chat Options". This thread is only for the Beta WebRTC, which will eventually replace the existing chat option. If you are having issues, please provide your: Operating System Browser and Version Description of the Issue WebRTC Debug Log (Click the "Download WebRTC Debug Log" button under the settings tab) Known Issues: On first connect with mixed browsers (Firefox/Chrome). We're seeing that calls are very stable once everyone is connected. The problem is that calls are often failing to connect users from mixed browser calls. The work around right now is to click the "Reconnect" button if a peer-to-peer connection failed on the first try. Issues with creating connections when users have mixed audio/video settings. I.E. one user has audio only, another has audio and video, a third has video only. Issues with creating connections when a user has either no webcam and they're using a video option, or no mic and they're using the audio option. Avatar sizing options not available to players when BETA WebRTC is not enabled.
1515526784

Edited 1515527101
Flash
Pro
Sheet Author
OS: Windows 10 Pro 64-bit Browser:  Google Chrome Version 63.0.3239.132 (Official Build) (64-bit) Description:  No Game Settings (incl. video + audio chat options) available. Debug Log: Not available due to issue. Edit: This seems to only happen when viewing a game as a Player. As a GM  I have all of my settings as per normal.
1515534939
Jeff L.
Roll20 Development Team
Sheet Author
Flash said: OS: Windows 10 Pro 64-bit Browser:  Google Chrome Version 63.0.3239.132 (Official Build) (64-bit) Description:  No Game Settings (incl. video + audio chat options) available. Debug Log: Not available due to issue. Edit: This seems to only happen when viewing a game as a Player. As a GM  I have all of my settings as per normal. Hi Flash, This is likely because the Game Owner has set the webrtc type to "none" for the game in which you are testing.  Please ensure the game owner has set the video broadcast type to something other than "None," as shown in this image: https://i.imgur.com/OhRfuzz.png
1515535752
Flash
Pro
Sheet Author
Jeff L. said: Flash said: OS: Windows 10 Pro 64-bit Browser:  Google Chrome Version 63.0.3239.132 (Official Build) (64-bit) Description:  No Game Settings (incl. video + audio chat options) available. Debug Log: Not available due to issue. Edit: This seems to only happen when viewing a game as a Player. As a GM  I have all of my settings as per normal. Hi Flash, This is likely because the Game Owner has set the webrtc type to "none" for the game in which you are testing.  Please ensure the game owner has set the video broadcast type to something other than "None," as shown in this image: https://i.imgur.com/OhRfuzz.png Thank you, this has fixed it. I shall disseminate this information to all those affected :D
1515542357
Jeff L. said: Flash said: OS: Windows 10 Pro 64-bit Browser:  Google Chrome Version 63.0.3239.132 (Official Build) (64-bit) Description:  No Game Settings (incl. video + audio chat options) available. Debug Log: Not available due to issue. Edit: This seems to only happen when viewing a game as a Player. As a GM  I have all of my settings as per normal. Hi Flash, This is likely because the Game Owner has set the webrtc type to "none" for the game in which you are testing.  Please ensure the game owner has set the video broadcast type to something other than "None," as shown in this image: https://i.imgur.com/OhRfuzz.png Hello, As much as I appreciate this hopefully temporary fix, all my players use outside programs to keep the browser for video and voice, if there's another way to keep the video and voice settings disabled and still fix this issue, I would appreciate it.
1515548172
Prof
Pro
Jeff L. said: Flash said: OS: Windows 10 Pro 64-bit Browser:  Google Chrome Version 63.0.3239.132 (Official Build) (64-bit) Description:  No Game Settings (incl. video + audio chat options) available. Debug Log: Not available due to issue. Edit: This seems to only happen when viewing a game as a Player. As a GM  I have all of my settings as per normal. Hi Flash, This is likely because the Game Owner has set the webrtc type to "none" for the game in which you are testing.  Please ensure the game owner has set the video broadcast type to something other than "None," as shown in this image: https://i.imgur.com/OhRfuzz.png Hello! For those of us who play primarily or entirely via text, are there plans to allow games to have webrtc disabled but not have the player icons set to maximum size? We were all very distressed when we discovered that half our screen real estate was suddenly taken up by the icons.
Prof said: Jeff L. said: Flash said: OS: Windows 10 Pro 64-bit Browser:  Google Chrome Version 63.0.3239.132 (Official Build) (64-bit) Description:  No Game Settings (incl. video + audio chat options) available. Debug Log: Not available due to issue. Edit: This seems to only happen when viewing a game as a Player. As a GM  I have all of my settings as per normal. Hi Flash, This is likely because the Game Owner has set the webrtc type to "none" for the game in which you are testing.  Please ensure the game owner has set the video broadcast type to something other than "None," as shown in this image: https://i.imgur.com/OhRfuzz.png Hello! For those of us who play primarily or entirely via text, are there plans to allow games to have webrtc disabled but not have the player icons set to maximum size? We were all very distressed when we discovered that half our screen real estate was suddenly taken up by the icons. They've mentioned in a few other bug threads that there will be a fix tomorrow
1515605228

Edited 1515605239
Steve K.
Roll20 Development Team
Sheet Author
API Scripter
Compendium Editor
Update: We've pushed out a fix for the players not being able to adjust their avatar size issue. We also believe we've squashed one of the big connection problems that revolved around players trying to connect while they have no camera and/or mic. Let us know if you're still having problems related to either of these issues.
1515704393
JML
Plus
OS: Me : Linux Mint 18.2 64-bit - other players : Windows 10 and Mac OS 10.13.2 Browser: Firefox 57.0.4 Description : Connected but no one listen voices. Debug log : Started local media Handle Signalling Closing! Laurent P. Failed! Laurent P. Error: { "_errorCode": 110005, "_exception": { "name": "Exception" } } Handle Signalling Closing! J-Philippe L. Failed! J-Philippe L. Error: { "_errorCode": 110005, "_exception": { "name": "Exception" } } Handle Signalling All Message FROM: J-Philippe L. disc 1515704010822 Offer FROM: J-Philippe L. etc... hi there ! This evening, (20:00 GMT+1; from France), we have a connection issue with my 2 regular players. We are connected but no one listen the voices. As test, i use the jukebox and my buddies listened the track. Using Beta WebRTC and try the reconnect button as mentioned.
1515749498
Ziechael
Pro
Sheet Author
API Scripter
Had a full 3 hour session last night with 5+me (voice only). At the very beginning there were some minor connection issues but these were mainly centred around user error from having send/receive settings incorrect. Using the reconnect button soon had everyone up and running and the session ran flawlessly. Thanks :)
1515772012

Edited 1515783015
Can see myself, black box for another player no audio, and nothing for third player. Chrome (up to date) Windows 10 It was working fine when we started, and I had myself and four players, but then our last player joined and although he came on for a few seconds, it was off and all I had was a black screen with no audio. Unfortunately the system crashed later on at the end of the session so I couldn't provide a bug report, but three of us came back on today to test: ----- Personal LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 1 Started local media Handle Signalling Reconnect! Send All Message: disc 1515771141361 Number of other Players: 1 Started local media Handle Signalling Offer FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Answer TO: Tyrus - Don Candidate FROM: Tyrus - Don Candidate TO: Tyrus - Don Candidate TO: Tyrus - Don Candidate FROM: Tyrus - Don Closing! Tyrus - Don Failed! Tyrus - Don Error: { "_errorCode": 110005, "_exception": { "name": "Exception" } } Handle Signalling Reconnect! Send All Message: disc 1515771290938 Number of other Players: 1 Started local media Handle Signalling Offer TO: Tyrus - Don Candidate TO: Tyrus - Don Candidate TO: Tyrus - Don Candidate TO: Tyrus - Don Candidate TO: Tyrus - Don Answer FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don All Message FROM: Tyrus - Don disc 1515771308368 Closing! Tyrus - Don Closed! Tyrus - Don Offer FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Answer TO: Tyrus - Don Candidate TO: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate TO: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Closing! Tyrus - Don Closed! Tyrus - Don Offer FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Answer TO: Tyrus - Don Candidate TO: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate TO: Tyrus - Don All Message FROM: Tyrus - Don disc 1515771387452 Closing! Tyrus - Don Closed! Tyrus - Don Offer FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Answer TO: Tyrus - Don Candidate TO: Tyrus - Don Candidate TO: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Reconnect! Send All Message: disc 1515771407482 Closing! Tyrus - Don Closed! Tyrus - Don Number of other Players: 1 Started local media Handle Signalling Offer TO: Tyrus - Don Candidate TO: Tyrus - Don Candidate TO: Tyrus - Don Candidate TO: Tyrus - Don Candidate TO: Tyrus - Don Answer FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Candidate FROM: Tyrus - Don Send All Message: collectlogs 1515771412712 Individual Message FROM: Tyrus - Don sendlogs 1515771408578 ----- END Personal LOG ----- ----- Tyrus - Don LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 1 Started local media Handle Signalling Offer TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Answer FROM: Searos Candidate FROM: Searos Candidate FROM: Searos Reconnect! Send All Message: disc 1515771387452 Closing! Searos Closed! Searos Number of other Players: 1 Started local media Handle Signalling Offer TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Answer FROM: Searos Candidate FROM: Searos Candidate FROM: Searos All Message FROM: Searos disc 1515771407482 Closing! Searos Closed! Searos Offer FROM: Searos Candidate FROM: Searos Candidate FROM: Searos Candidate FROM: Searos Candidate FROM: Searos Answer TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos Candidate TO: Searos All Message FROM: Searos collectlogs 1515771412712 Send Message To: Searos sendlogs 1515771408577 ----- END Tyrus - Don LOG -----
Just did a test with a single player. We could each see our own video, but could not see each other's. For me, all I received was a black box. Here is the log: ----- Personal LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 1 Started local media Handle Signalling Offer FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Answer TO: Jharas (James) Candidate TO: Jharas (James) Candidate FROM: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate TO: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate TO: Jharas (James) Candidate FROM: Jharas (James) Candidate TO: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Send All Message: collectlogs 1515810278946 Individual Message FROM: Jharas (James) sendlogs 1515810277635 Closing! Jharas (James) Failed! Jharas (James) Error: { "_errorCode": 110005, "_exception": { "name": "Exception" } } Handle Signalling All Message FROM: Jharas (James) disc 1515810298240 Offer FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Answer TO: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate TO: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate TO: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) All Message FROM: Jharas (James) disc 1515810308344 Closing! Jharas (James) Closed! Jharas (James) Offer FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Answer TO: Jharas (James) Candidate TO: Jharas (James) Candidate FROM: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate TO: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate FROM: Jharas (James) Candidate TO: Jharas (James) Candidate FROM: Jharas (James) Reconnect! Send All Message: disc 1515810322549 Closing! Jharas (James) Closed! Jharas (James) Number of other Players: 1 Started local media Handle Signalling Offer TO: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) Candidate TO: Jharas (James) Send All Message: collectlogs 1515810332614 Individual Message FROM: Jharas (James) sendlogs 1515810330975 ----- END Personal LOG ----- ----- Jharas (James) LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 1 Number of other Players: 1 Handle Signalling Offer TO: (DM) Loren Started local media Handle Signalling Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Answer FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate TO: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate FROM: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren All Message FROM: (DM) Loren collectlogs 1515810278947 Send Message To: (DM) Loren sendlogs 1515810277635 Closing! (DM) Loren Failed! (DM) Loren Error: { "_errorCode": 110005, "_exception": { "name": "Exception" } } Handle Signalling Reconnect! Send All Message: disc 1515810298240 Number of other Players: 1 Started local media Handle Signalling Offer TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Answer FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren Reconnect! Send All Message: disc 1515810308344 Closing! (DM) Loren Closed! (DM) Loren Number of other Players: 1 Started local media Handle Signalling Offer TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Answer FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate FROM: (DM) Loren Candidate TO: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate TO: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren All Message FROM: (DM) Loren disc 1515810322549 Closing! (DM) Loren Closed! (DM) Loren Offer FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren n Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren Candidate FROM: (DM) Loren All Message FROM: (DM) Loren collectlogs 1515810332614 Send Message To: (DM) Loren sendlogs 1515810330975 ----- END Jharas (James) LOG -----
1515950847

Edited 1515951103
Operating System - Windows 10  64-bit  Browser and Version FireFox 57.0.4 (64-bit) Description of the Issue - My Camera doesn't activate and other cameras are blacked out WebRTC Debug Log - ----- Personal LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 2 Started local media Handle Signalling Offer TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Candidate TO: Draven Answer FROM: Draven Candidate FROM: Draven Candidate FROM: Draven Candidate FROM: Draven Candidate FROM: Draven Candidate FROM: Draven Candidate TO: Draven Candidate TO: Draven Candidate FROM: Draven Candidate FROM: Draven Candidate FROM: Draven Candidate FROM: Draven Candidate FROM: Draven Candidate FROM: Draven Candidate TO: Draven Candidate FROM: Draven Candidate FROM: Draven Connected TO: Draven Send All Message: collectlogs 1515950311226 Offer FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Answer TO: DM Roman Candidate TO: DM Roman Candidate TO: DM Roman Candidate TO: DM Roman Candidate TO: DM Roman Candidate FROM: DM Roman Candidate TO: DM Roman Candidate TO: DM Roman Candidate TO: DM Roman Candidate TO: DM Roman Candidate TO: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate TO: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate FROM: DM Roman Candidate TO: DM Roman ----- END Personal LOG ----- Chrome Log - Verison 63.0.3239.132 (Official Build) (64-bit)  ---- Personal LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 2 Failed startLocalMedia undefined video moved! Reconnect! Send All Message: disc 1515950212179 Number of other Players: 2 Reconnect! Send All Message: disc 1515950213085 Failed startLocalMedia undefined Send All Message: collectlogs 1515950213615 ----- END Personal LOG -----
1515982838

Edited 1516040678
We tried a session yesterday using the Beta WebRTC. 5 players total (inclusive.) We all were set to audio-only. In case it matters, our group also tests latency conditions due to distance (3 of us are in California, 1 in New York, and 1 in Massachusetts.) I can ask my players for their OS and browser versions if it would be helpful. Mine are:   OS:  Windows 10 Home, version 1709   Browser:  Chrome 63.0.3239.132, 64-bit The issues: Not everyone could hear everyone else (I don't think there was any player who could hear everyone.) I had everyone press the "reconnect" button numerous times. After about 30 minutes we turned off the audio connections and switched to using Google Hangouts. When the "reconnect" button is pressed, the "audio input source" dropdown menu is filled with duplicate selections. I was unable to download logs for myself (but my players could.) My log button was frozen in the "Gathering Player Logs..." state. This happened the first time I pressed it, if I'm not mistaken. There might not have been any other players present yet when I first pressed the log button, or there was only 1 other player present, I forget which. I did look at my browser's error console, a screenshot of which is provided  at this link . I think the error in that console screenshot came up when I pressed the log button, but I didn't verify if that was the case. Log files from my four players are provided  at this link as a zip file (it's too much to fill this forum thread with.) As mentioned above, I could not generate a log file for myself. Hope this helps!
1516006414

Edited 1516040712
We played our monthly game yesterday and audio/video with the new Beta worked better than anytime in at least the last 6 months or so. All players are in Germany with pretty good internet connection (50Mbit+). We had a few issues connecting initially but pressing reconnect got it sorted out. One of our players (Reg in the logs) had the issue that we would hear a crackling noise in his audio, reconnect fixed that for a while but it came back. I had the problem reported by others that the chat audio would go to my speakers while all other audio went to my blu-tooth headset, I worked around it by plugging the headset in, but that was not ideal. I also had the issue that my blu-tooth headset microphone seemed to pick up with very low input, my build-in laptop microphone worked fine (I am on MacOS with Chrome). In the past we had the issue that after a while some players could not hear others anymore without anybody noticing for a bit. That did not happen at all anymore. Oh and we noticed that when downloading logs that seemed to kill the connection for one player, when I downloaded the logs it killed the connection for Tarm Tark, all pictures froze and no more audio, something similar happened to another player when yet another player downloaded the logs. Thanks for putting in the effort to find a way to make this work. The integrated video chat for me is one of the more important features of roll20 and I am happy to see that after so many months of trouble finally something is improving. Logs are here:  https://www.dropbox.com/s/hbzqizk9qk3a8d8/WebRTC_C...
1516006655
Karl V.
Pro
Translator
After about one year of completely dysfunctional audio/video from roll20 and reliance on Discord to be able to run our sessions we tried the new beta last night. Result: - 8 players - 4 hours of audio and video - A couple of loss of A/V that was resolved by reconnecting So, a massive improvement. Great work roll20 team.
Just so that these issues are centrally reported, a number of users (including myself) [ 1 ] [ 2 ] have noted that the camera feed is not centering properly for some. I didn't submit a log, since it's not a connection issue, but can do upon request.
1516064248

Edited 1516064362
Using Windows 10 and Chrome, I cannot get the Broadcast and Receive settings to save as "nothing(disable)". They appear to change, but when I exit and reenter, they both have reverted to "video & voice." This used to happen on a few games, now it seems to happen for all games. This creates a problem for personal security, and for my slow Wifi connection. P. S. I have not changed settings to "WebRTC" or anything other than the usual default.
1516117687
just some general feedback  First. the default input method do not save between instances after you click exit or close.  Second in a recent test my players hear me but could not respond back to me. I managed to download my log at that time which is below  i find i had to keep changing my mic input to the proper mic despite it being set in chrome.  ----- Personal LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 1 Started local media Handle Signalling Offer TO: Rosalina G. Answer FROM: Rosalina G. Candidate FROM: Rosalina G. Candidate TO: Rosalina G. Candidate TO: Rosalina G. Candidate FROM: Rosalina G. Candidate FROM: Rosalina G. Connected TO: Rosalina G. Reconnect! Send All Message: disc 1516053440844 Closing! Rosalina G. Closed! Rosalina G. Number of other Players: 2 Started local media Handle Signalling Offer TO: Rosalina G. Candidate TO: Rosalina G. Candidate TO: Rosalina G. Answer FROM: Rosalina G. Candidate FROM: Rosalina G. Candidate FROM: Rosalina G. Candidate FROM: Rosalina G. Connected TO: Rosalina G. Offer FROM: Aspen P. Candidate FROM: Aspen P. Candidate FROM: Aspen P. Answer TO: Aspen P. Candidate FROM: Aspen P. Candidate FROM: Aspen P. Candidate FROM: Aspen P. Candidate FROM: Aspen P. Candidate FROM: Aspen P. Candidate TO: Aspen P. Connected TO: Aspen P. Closing! Aspen P. Closed! Aspen P. Closing! Aspen P. Failed! Aspen P. Error: { "_errorCode": 110004, "_exception": { "name": "Exception" } } Handle Signalling Send All Message: collectlogs 1516053572309 ----- END Personal LOG ----- "OS Type","OS Version","Browser Type","IP Address","Javascript Enabled","Cookies Enabled","Color Depth","Screen Resolution","Browser Window Size","Flash Version","User Agent" "Windows 10",(64-bit),"Chrome 63.0.3239.132",96.244.1.217,Yes,Yes,24,"2560 x 1440","2560 x 1309","Not Installed","Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36"
1516162566
Kirsty
Pro
Sheet Author
I just played a 3 hour session with a group that has been having consistent problems with the Roll20 video and voice for over a year. For the first time, we had absolutely no problems. The video was clear, the voice chat was perfect. Thank you so much! Mad props to all of the Roll20 team who has been working on these issues!
1516165875
Brian C.
Pro
Marketplace Creator
No joy with only 2 people. I was in Chrome while they were in Firefox. Could not see or hear each other. ----- Personal LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 1 Started local media Handle Signalling Offer TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Closing! Jason Failed! Jason Error: { "_errorCode": 110005, "_exception": { "name": "Exception" } } Handle Signalling Reconnect! Send All Message: disc 1516154190236 Number of other Players: 1 Started local media Handle Signalling Offer TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Candidate TO: Jason Send All Message: collectlogs 1516154208195 Individual Message FROM: Jason sendlogs 1516154208677 Closing! Jason Failed! Jason Error: { "_errorCode": 110005, "_exception": { "name": "Exception" } } Handle Signalling Send All Message: collectlogs 1516154314481 Individual Message FROM: Jason sendlogs 1516154314959 ----- END Personal LOG ----- ----- Jason LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 1 Started local media Handle Signalling Offer TO: Brian C. No audio output device. Candidate TO: Brian C. Candidate TO: Brian C. Candidate TO: Brian C. Candidate TO: Brian C. Candidate TO: Brian C. Candidate TO: Brian C. Candidate TO: Brian C. Candidate TO: Brian C. Candidate TO: Brian C. Candidate TO: Brian C. Candidate TO: Brian C. Candidate TO: Brian C. Answer FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. Closing! Brian C. Failed! Brian C. Error: { "_errorCode": 110005, "_exception": { "name": "Exception" } } Handle Signalling Offer FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. n Candidate FROM: Brian C. Candidate FROM: Brian C. No audio output device. Candidate FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. Closing! Brian C. Failed! Brian C. Error: { "_errorCode": 110005, "_exception": { "name": "Exception" } } Handle Signalling All Message FROM: Brian C. disc 1516154190236 Offer FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. n Candidate FROM: Brian C. Candidate FROM: Brian C. No audio output device. Candidate FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. Candidate FROM: Brian C. All Message FROM: Brian C. collectlogs 1516154208195 Send Message To: Brian C. sendlogs 1516154208677 Closing! Brian C. Failed! Brian C. Error: { "_errorCode": 110005, "_exception": { "name": "Exception" } } Handle Signalling All Message FROM: Brian C. collectlogs 1516154314481 Send Message To: Brian C. sendlogs 1516154314959 ----- END Jason LOG -----
1516247091
GM Matt
Pro
Sheet Author
I am pleased to report that we had a group of six play tonight and experienced ZERO problems with video or voice. Bravo, Roll20 team!