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Character Sheet Loading Issues

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Edited 1616173780
Drespar
Roll20 Team
Hi everyone! We are currently investigating reports surrounding various character sheets not loading properly. We are looking to get a fix out ASAP. Please post your reports regarding the issue here. The following information is helpful for us: Does this happen in any other game? What about a new game? Is this happening for all sheets or only a few sheets in particular? Please provide the names of sheets experiencing this issue. Browser version (only chrome and firefox are supported) Provide extensions you have enabled, then Ensure that ALL extensions are disabled to see if the problem persists. (Incognito/Private Browsing typically by default will disable extensions in that window) Please provide a link to your game and the name of an affected sheet. ( Note: NOT a join/invite link) Where to find your game link We will provide further updates as soon as we can!
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Edited 1616177037
Drespar
Roll20 Team
Updates 9:58 AM PT&nbsp; Post &nbsp; Drespar &nbsp;said: We are currently testing a fix for games that are running into this issue when they do not have a character sheet selected. Closed threads that were redirected here: <a href="https://app.roll20.net/forum/post/9913801/character-sheets-showing-blank/?pageforid=9915425#post-991542" rel="nofollow">https://app.roll20.net/forum/post/9913801/character-sheets-showing-blank/?pageforid=9915425#post-991542</a> <a href="https://app.roll20.net/forum/post/9910137/all-character-sheets-got-deleted-pf1e/?pageforid=9915428#post-9915428" rel="nofollow">https://app.roll20.net/forum/post/9910137/all-character-sheets-got-deleted-pf1e/?pageforid=9915428#post-9915428</a> <a href="https://app.roll20.net/forum/post/9915122/character-sheets-reset-ability-scores/?pageforid=9915430#post-9915430" rel="nofollow">https://app.roll20.net/forum/post/9915122/character-sheets-reset-ability-scores/?pageforid=9915430#post-9915430</a> <a href="https://app.roll20.net/forum/post/9913794/character-sheet-tab-issues/?pageforid=9915431#post-9915431" rel="nofollow">https://app.roll20.net/forum/post/9913794/character-sheet-tab-issues/?pageforid=9915431#post-9915431</a> <a href="https://app.roll20.net/forum/post/9913658/character-sheets-wont-open/?pageforid=9915432#post-9915432" rel="nofollow">https://app.roll20.net/forum/post/9913658/character-sheets-wont-open/?pageforid=9915432#post-9915432</a> <a href="https://app.roll20.net/forum/post/9913344/gm-cant-see-character-sheets/?pageforid=9915435#post-9915435" rel="nofollow">https://app.roll20.net/forum/post/9913344/gm-cant-see-character-sheets/?pageforid=9915435#post-9915435</a>
1616171976
Character sheet for warlocks and sorcerers are not loading correctly. Sorcerers unable to finalize character creation at charactermancer. Warlock unable to level up via charactermancer.
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1. Happens in games that are current. Able to load character sheet in new games but not for imported characters. 2. New gamer so do not have many sheets but self-generated sheets not showing, all of them, and D&amp;D 5echaracter sheets not showing. 3. If I knew how to do that I would. Only subscribed in the last week so still learning. Hope my comments useful nevertheless.
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Edited 1616172420
Hi, all my charcachter sheets had the problems here :&nbsp;<a href="https://app.roll20.net/campaigns/details/10202992/blacksad" rel="nofollow">https://app.roll20.net/campaigns/details/10202992/blacksad</a> for my others tables i didn't see anything ( when i go to edit my charachter sheets i see all the information but when i simply open it i didn't see anything ) even the pictures of the sheets
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This has happened in one game only (Rise of the Runelords).&nbsp; It first happened a few weeks ago, and then last night (March 18, 2021) a few times during the same game. It has not happened in a new game.&nbsp; It has happened to one character sheet only (Krondarr Firepelt). <a href="https://app.roll20.net/campaigns/details/8752047/rise-of-the-runelords" rel="nofollow">https://app.roll20.net/campaigns/details/8752047/rise-of-the-runelords</a> .&nbsp; The name of the affected character sheet is Krondarr Firepelt.
1616172185
Hi all, Last night during the game, we found out that some changes were made on the screen with a dark grey bar over the macro bar, and some double lines ont the character sheets. We found out that it was used to easily slide actions on the macro bar and it has been corrected in the position and shape of it during the game.(it was actually overlapping the chat box and preventing acces to the "send" button or the name you're using as a character). Since that change i'm experiencing a pretty tough lag when trying to open a NPC or PC sheet now. And the sheets first try to open as PC, before reverting to NPC or vice-versa. There's a circle running to make you wait until it opens the sheet (about 8-10seconds for every sheet). It happens for the first opening, not happening when reducing/reopening an already opened sheet, but happening again with the same sheet if closed and reopened. OGL DD5e sheet. Am i the only one experiencing that problem ? Thanks for you attention.
I lodged a "request" for this earlier today. For me, I cannot access any character sheets or NPC sheets. I just started a new campaign/game, and when I create a new character in the journal it only allows me to name it, write a bio, and add a photo. It does not even give the option to access the character sheet portion.
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Edited 1616192988
Hi All,&nbsp; I´m trying to access the campaign in chrome but is nearly impossible. At the beginning it takes a lot of time in load any character sheet, but now is impossible to reach the game sometimes. <a href="https://app.roll20.net/campaigns/details/6781516/pathfinder" rel="nofollow">https://app.roll20.net/campaigns/details/6781516/pathfinder</a> We are using official Roll20 character sheet for pathfinder. Character sheets and NPC sheets are affected and data from the sheets are not updated with new data from items. Regards.
Drespar said: Hi everyone! We are currently investigating reports surrounding various character sheets not loading properly. We are looking to get a fix out ASAP. Please post your reports regarding the issue here. The following information is helpful for us: Does this happen in any other game? What about a new game? Is this happening for all sheets or only a few sheets in particular? Please provide the names of sheets experiencing this issue. Please provide a link to your game and the name of an affected sheet. We will provide further updates as soon as we can! I have a game of my own on the platform, and none of the files are loading, however when I click on "edit" it appears normally, when I click on "save" the file disappears with all the information.
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Edited 1616172418
Drespar
Roll20 Team
I have added a screenshot in the main post &nbsp;on how to find your game link. Removing join links from posts as they come up. Please be sure to check&nbsp; main post &nbsp;for how to grab a game link.
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Igor
Plus
All my charater sheets in all my games doesn't works.&nbsp;&nbsp; My main game link: <a href="https://app.roll20.net/campaigns/details/6662754/dama-eterna" rel="nofollow">https://app.roll20.net/campaigns/details/6662754/dama-eterna</a>
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Edited 1616172612
Cas
Pro
&nbsp;I haven't been any to access any character sheets since Sunday, I can't even make new ones&nbsp;<a href="https://app.roll20.net/campaigns/details/9424259/tale-of-12-brothers" rel="nofollow">https://app.roll20.net/campaigns/details/9424259/tale-of-12-brothers</a>
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Edited 1616172577
this happens from time to time, it'll do this the first time you open the sheet, all you have to do is close it and open it again and it will work, at least it works for me
With the Pathfinder(simple) sheet, character sheets do not load properly if you open one shortly after opening the table. By "not properly" I mean the sheet appears and functions normally BUT the values of all ability score fields are reset to the default. These incorrect values are not saved, but dependent values (e.g. skill checks) will be recalculated based on the incorrect ability scores. Once a sheet is affected, it will remain that way until you close and reload the browser tab. Other players can still access the sheet normally. If you wait about 30-60 seconds after loading the table, sheets open normally.
1616172901
NKB
Plus
All my charater sheets with AGE System doesn't works.&nbsp;&nbsp; Link to one of my tables:&nbsp;<a href="https://app.roll20.net/campaigns/details/9406459/harina-y-acero-3" rel="nofollow">https://app.roll20.net/campaigns/details/9406459/harina-y-acero-3</a>
Raitakamichi said: Drespar said: Hi everyone! We are currently investigating reports surrounding various character sheets not loading properly. We are looking to get a fix out ASAP. Please post your reports regarding the issue here. The following information is helpful for us: Does this happen in any other game? What about a new game? Is this happening for all sheets or only a few sheets in particular? Please provide the names of sheets experiencing this issue. Please provide a link to your game and the name of an affected sheet. We will provide further updates as soon as we can! I have a game of my own on the platform, and none of the files are loading, however when I click on "edit" it appears normally, when I click on "save" the file disappears with all the information. in the game that I created none of the tokens carry, they are all tokens made without ready-made templates Link: <a href="https://app.roll20.net/campaigns/details/4267302/6o-elemento-alpha" rel="nofollow">https://app.roll20.net/campaigns/details/4267302/6o-elemento-alpha</a>
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Edited 1616173074
Roll20 D&amp;D 5e sheet is not accepting drag and drop. Character sheets seem to become corrupted after you try to add anything to their inventory from teh PHB compendium. Failed between 1:00-3:300am CST/UTC-6 on Mar 19. Still having problems at 10:30-ish am on Mar 19. All sheets in 4 different games.
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Drespar
Roll20 Team
We are currently testing a fix for games that are running into this issue when they do not have a character sheet selected.
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Edited 1616174681
I noticed last night as I was prepping for a session that any additional details for the NPCs no longer load.&nbsp; They also do not pop out into their own window as they one did, last tested two weeks ago.&nbsp; Other module notes like GM References, Adventure Hooks, etc. still render and pop out as expected but none of my player or NPC details do.&nbsp; I created a new game and loaded the same module that ran successfully two weeks ago and am seeing the same behavior, so it does not appear to be related to just previously existing games. For browsers, I used 86.0.1 and Chrome 89.0.4389.90.I have disabled all extensions for ad blocking and beyond20.&nbsp; Link to campaign and example screenshot of npc detail window.&nbsp; <a href="https://app.roll20.net/campaigns/details/9950741/the-mantle" rel="nofollow">https://app.roll20.net/campaigns/details/9950741/the-mantle</a>
Player_Flayer85 said: I lodged a "request" for this earlier today. For me, I cannot access any character sheets or NPC sheets. I just started a new campaign/game, and when I create a new character in the journal it only allows me to name it, write a bio, and add a photo. It does not even give the option to access the character sheet portion. I am encountering the same issue. No charactersheet is working on any of my games, regardless of it's age. I can't see the Bio/Attributes section with all my macro in it :/ It works on a game that I am not the owner though.&nbsp;
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Happens to me everywhere
I also encountered this issue on my own personal game with the basic "charsheet-compendium-drop-target". The character sheet displayed is empty. By examining the code, compared with other character sheet, it seems that the &lt;body&gt; within the &lt;iframe&gt;'s #document section is empty as it should not be. Hope I am clear enough (excuse my english, I'm french ! ^^)
My friend and i are both having this issue with our character sheets. Strangely enough, since we both have access to each other character sheets, he can view my sheet no problem and I his but we can not access our own.
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Paul
Pro
I had this issue a week ago. Removing the Customer Dice Roller for Roll20 extension for chrome solved the issue <a href="https://chrome.google.com/webstore/detail/custom-dice-for-roll20/hdjlljfnjnigpapdangkablekkoohdln?hl=en" rel="nofollow">https://chrome.google.com/webstore/detail/custom-dice-for-roll20/hdjlljfnjnigpapdangkablekkoohdln?hl=en</a>
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I have the same issue. Character sheet is blank on display. I can edit it and see all the information, but cannot simply view it
Using 'character sheets' bio &amp; info to store stat blocks, nothing displays
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Xain
Plus
This has started happening to me quite frequently. I don't think the sheet/system has anything to do with it. It happens to me with just regular handouts. I can open them once, but often if I close them and then try to reopen them they are just blank and never load. A refresh resolves the issue until the next time it happens. Not really a problem for me as a player because I open my character sheets once and leave them open but frustrating as a GM because I keep a lot of notes in handouts and if I close something and then need it again the whole table has to wait for me to reload everything I had open.
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Paul said: I had this issue a week ago. Removing the Customer Dice Roller for Roll20 extension for chrome solved the issue <a href="https://chrome.google.com/webstore/detail/custom-dice-for-roll20/hdjlljfnjnigpapdangkablekkoohdln?hl=en" rel="nofollow">https://chrome.google.com/webstore/detail/custom-dice-for-roll20/hdjlljfnjnigpapdangkablekkoohdln?hl=en</a> Awesome, thank you, worked for me by removing extension, just a few second delay in loading, which I can live with in these current times. :)&nbsp;
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Drespar
Roll20 Team
I have updated the helpful info to have section with requests for browser (chrome or firefox) as well as requests for extensions.
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Hello, it has happened, in several games that I have going, character sheets and sometimes descriptions don't come up; but mainly character sheets. Our work around is to log off/on sometimes need to do that several times.&nbsp;
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It’s happening in all my games. Games where I’m GM and games where I’m a player. And it’s happening to all characters. I only have adblock as a Chrome extension. This has been happening since last night. I can edit characters and see their stats and portrait but when I click save it’s all white&nbsp;
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I can see character sheets and they seem to be loading properly but for the players the ability to select tokens has disappeared. As DM I can see the option as editor/dm.&nbsp; When I log in as a player with edit permissions, the token selection area is gone.&nbsp;
Checked my games the following has character sheet errors: (Kuragon Thoon) <a href="https://app.roll20.net/campaigns/details/8928611/as-and-sh-slash-ose-siren-island-expedition-ep6g1" rel="nofollow">https://app.roll20.net/campaigns/details/8928611/as-and-sh-slash-ose-siren-island-expedition-ep6g1</a> &nbsp;
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Just an server synchro problem. If you wait few mins after loading your game without open a character, the bug will not exist. I think a bad latency from your servs.
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Edited 1616175139
Star Wars RPG had skills dice not loading properly vs ranks. &nbsp;Refreshing the page seemed to fix the issue but unclear if it was due to fixes you were making at that exact moment or something else. &nbsp;Could be server synchronizing issues? Also had multiple buttons on the character sheet &gt; combat &gt; talents and special abilities superimposed over the title text box field. &nbsp; *Edit* Seems to be fixed as of this moment. See attached images for both issues. &nbsp;Sorry for crappy image quality but they deliver the point effectively.
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Edited 1616177086
Yep, I am experiencing the same issues, they started last night. I can edit them to see the notes that were formally there, but barring that they all appear blank. Except for my handouts. Every handout I created seems to be functioning as normal for whatever reason. I also noticed that if I check the "Use window popouts for character" box in settings those character sheets won't load at all, except for handouts again they work just fine. I've tried creating new characters and handouts, characters don't work, handouts do, I tried this in a couple games. I also tried moving characters to the handout folders but that didn't seem to work at all. If it was created as a character it stays a character and therefore blank. I tried creating a new game: same thing! If you create a handout it works! If you create anything else it doesn't. It's super consistent for me, across the board too, if I create a handout (in the character folder even) it works just fine. But if I create a character in the handout folder no dice! I have been using Firefox version 86.0.1 (64 bit). My game link is <a href="https://app.roll20.net/campaigns/details/9685124/the-cure-of-strad" rel="nofollow">https://app.roll20.net/campaigns/details/9685124/the-cure-of-strad</a> and it really affects all characters in all folders, and nothing in my handouts folder (all my handouts were created as handouts presently). I am currently using Beyond 20, Enhancer for YouTube TM , Firefox Color, Norton Password Manager, Norton Safe Search, and Norton Safe Web extensions. Turning them off did not affect the issue.
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Hi, I bought the module Lost Mines of the Phendelver. But my friends already made their own characters on Roll20. I have activate import characters allowed. And it says on the site for the module thats its All Access Vault Enabled See bottom of the link: All access vault Enable Myself and all players are free users of Roll20. But they way I read it, that shouldn't matter?! Thanks for any help you guys can provide. Kind regards, Youri
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I'm the same, handouts work perfectly fine! In any context. But characters sheets- completely broken.&nbsp;
I do not use a character sheet template. I just use the default settings. last night, my friend and I tried to click on our character sheets to view our stats. For my friend, he only got a blank white sheet. But for me, the character sheet wouldn't pop up at all.&nbsp; My game uses Macros imbedded in roll templates. I use almost every roll feature I can inside them. I have noticed in the past that in games that feature macros and roll templates that when you click out of a character sheet, you have to "refresh" the sheet to get access to it again, but now they aren't showing up at all. It was always a teensy bit annoying, but the workaround was simple enough I didn't bother with submitting a ticket. I think now, whatever the issue is, it's taking that problem and making it actually worse.&nbsp;
Jonathan Peterson All for Immortality parts 2 and 3
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I was messing around with this last night for a few hours. Some spells and items would load in correctly, but I ran into a major issue with Eldritch Blast. It wasn't adding it into the weapons/spells section or rolling dice. When I changed it from Card to Attack it showed up, but it was rolling 1d20 instead of 1d10.
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Jubei
Plus
It has not affected the rest of my games, only 1 in particular Every Character Sheet in my particular game is affected. We use Chrome most of the time but have tested it on both browsers and still nothing. No extensions used <a href="https://app.roll20.net/campaigns/details/6395266/superhero" rel="nofollow">https://app.roll20.net/campaigns/details/6395266/superhero</a> Every Character Sheet in my game is appearing blank.
The following information is useful to us: Does this happen in any other game? How about a new game? - I have D&amp;D games and they are running well. It only happens in my game called Galactic Regime and in all its copies. Does this happen for all sheets or just for a few particular sheets? Provide the names of the sheets that are experiencing this problem. -For all the sheets (ALL), they are all created by me. The most important "PJ New bug" but they are all important ... Browser version (only Chrome and Firefox are supported) -I use Chrome and it also happens in M.edge. A friend from Canada uses Firefox and his page is blank. Provide the extensions he has enabled, then make sure ALL extensions are disabled to see if the problem persists. (Private or incognito browsing normally disables extensions in that window by default) - I closed them all I have few and incognito for the same Provide a link to your game and the name of an affected sheet. (Note: it is NOT a join / invite link) -https: //app.roll20.net/campaigns/details/7700245/el-regimen-galactico. -sheet anyone chooses a Drekt, Elixir, GV, Kalos, PJ New bug, Buf, Narrator, etc ... You can use the macros and any launch works In Bar or Token Bar but I can't access to modify anything on the sheet
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Edited 1616176883
Does this happen in any other game? What about a new game? Happening across all games I tested, likely all of my games as they all use the base character sheet template. I do not have access to the attributes/skills tab and neither do my players, on either NPC character sheets or assigned character sheets. Macros in the toolbar appear to operational and properly referencing still but no way to view attributes or check/adjust skills in the character sheet itself. 'Read' view of the character sheet always appears blank but if you edit then the text in the GM portion and player notes portion is still there. In testing a new game which I will reference my link to, I experienced the same issue. Is this happening for all sheets or only a few sheets in particular? Please provide the names of sheets experiencing this issue. All character sheets, all utilizing the base Roll20 character template, unable to open as 'read' and can't access attribute and skills tab. Name of the test sheets in the test campaign are 'Test - Test test' and 'Tafe Ovo' - neither of which have any attributes or skills associated as they are new and unable to be altered from the get-go, can provide a fully fleshed character from a different campaign if needed. Using % command to reference character sheet skills allows a current workaround for each character to roll their allocated skills for pre-existing characters for which the sheet cannot be referenced. Browser version (only chrome and firefox are supported) &nbsp; Chrome &nbsp; Version 89.0.4389.90 (Official Build) (64-bit) - Running on Win10 desktop, no changes, can verify that as of 3/18/21 at 8am the character sheets were working and by my previous article post in the evening that it had been reported to me by players and verified by myself that they were no longer working. Provide extensions you have enabled, then Ensure that ALL extensions are disabled to see if the problem persists. (Incognito/Private Browsing typically by default will disable extensions in that window) I run a number of Adblock extensions but in trying in an incognito window with them all disabled has not resolved the issue.&nbsp; Please provide a link to your game and the name of an affected sheet. ( Note: NOT a join/invite link) &nbsp; <a href="https://app.roll20.net/campaigns/details/10204949/test" rel="nofollow">https://app.roll20.net/campaigns/details/10204949/test</a> Please let me know if any additional information can be beneficial or if you'd like links to additional campaigns of mine in order to help resolve the issue. Thanks.&nbsp;
My players have to load and exit out of their character sheets to get their character images to pop up. My character sheet in my pathfinder game glitches out when I try to add conditions to it. Sometimes my players cannot click and drag their icons onto the playing field
Does this happen in any other game? What about a new game? This has happened to me in all my games I normally use a firefox variant called Palemoon. But the sheets load normally if I use a chrome cored browser. In all cases, it happened after one or more normal sessions. Is this happening for all sheets or only a few sheets in particular? Please provide the names of sheets experiencing this issue. To the best of my knowledge, it happens only in the two games I mentioned. At first it happened to only a few sheets, but it seems to have become universal, I suspect Palemoon to have gotten an incompatible update, or on the other possibility, a recent site update to have bad relations with it. Browser version (only chrome and firefox are supported) Palemoon 29.1.0&nbsp; (32 bits) is the problem browser, I use ccleaner&nbsp; 89.0.8687.93 (64 bits) as my replacement browser.
1616177191
Cannot get my Fighter to level up, stuck in the Charactermancer, cannot move forward, back or cancel it. Only one with issues right now, and utilising Chrome, no extensions. <a href="https://app.roll20.net/campaigns/details/9788669/icewind-dale-rime-of-the-frostmaiden" rel="nofollow">https://app.roll20.net/campaigns/details/9788669/icewind-dale-rime-of-the-frostmaiden</a>
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My character sheets are broken too. I use the default sheet with only bio and attributed/abilities tab and they all show up completely blank. I can still edit the bio/ownership, but the actual sheet is blank. It happens the same for my other games as well. Also, previously set attributes/abilities/macros still work fine, I just can't create new abilities for a token since the sheets show up blank. I have the same issue when I test with both Chrome and Firefox. For Chrome, I only have an AdBlock extension. For Firefox, I have no extensions. <a href="https://app.roll20.net/campaigns/details/5726818/pathfinder-rimworld" rel="nofollow">https://app.roll20.net/campaigns/details/5726818/pathfinder-rimworld</a>
1616177341
Charcter's name is Tuff