High Processor Usage(Chrome)

Howdy folks! In another thread, we're talking about launching an update this week that should help with this. Please continue to share feedback and let us know if that affects the processor usage.

Adam Caramon, were you able to access the FPS settings? Did that make a difference? For folks still having issues, please send in a Help Request . That lets us see specific games where this is an issue, and maybe find some commonalities to address it. Thanks!

Hey folks, I'm glad to see that this update addressed some of the issues that folks were experiencing. Certainly unfortunate that it is continuing for others, however. I wish this were a more easily reproducible issue in order to dissect and research more. W hen we have an issue that is system specific/reliant it definitely complicates matters. I and others on the team genuinely appreciate the patience from everyone as we continue chipping away at this.&nbsp; Regarding continued reports of high CPU/GPU load specifically there are a few things I'd recommend checking out (and please forgive me if some of this information is repeats!): 1) Check that your browser supports WebGL. For most modern browsers this shouldn't be an issue but you can verify by checking here&nbsp; <a href="https://webglreport.com/" rel="nofollow">https://webglreport.com/</a> &nbsp;it will state in a green status bar towards the top "This browser supports WebGL 1/2" 2) Check your hardware acceleration settings. To start off: For Chrome users you can navigate here to check your hardware acceleration:&nbsp; chrome://settings/?search=hardware+acceleration For Firefox navigate to&nbsp; about:preferences &nbsp;and scroll to the "Performance" section 9/10 times our recommendation is to make sure that hardware acceleration is enabled for your browser. This is intended to help make sure that everything is running smoothly and you don't run into major hiccups. However, especially for lower end systems or laptops -- it may be worth a try to actually disable &nbsp;this feature and give it a try. In some cases this can alleviate the stress on the system but you are likely to encounter some wonkiness elsewhere. 3) Check your power settings. This is especially important for laptops or other portable devices. Many will make changes behind the scenes regardless of existing settings/preferences because the power settings will override those selections to conserve power. This third point may be especially true, due to some of the latest Chrome releases including some changes to improve performance and power consumption . These line up with most (though perhaps not all) of the report timelines as well as many reports referencing laptop devices. If power settings are configured in such a way, it may be automatically triggering these settings and causing some unexpected behavior (i.e. less power to the CPU resulting in a higher percentage being used to compensate). Though you may want to experiment with these settings in general to see if these is a potential resolution to be found there. Id recommend folks give these steps a try and see if things improve, if not, outline what you tried and respond to this thread. These next two points are just to lay out some general information folks should be aware of that may affect usability of Roll20. Though our support team will try to provide workarounds and potential solutions we can't guarantee it will fully resolve issues that stem from these situations. 4) Device Age. In may cases, manufacturers will halt auto updates for devices which can cause problems. Especially when your device says that your chrome is "up-to-date" but is 10+ versions behind. Many manufacturers will offer an "End of Life" or "Auto Update Policy" that can be referred to. Chromebooks and ChromeOS devices are the most notable of the bunch for this type of policy. You may need to check your device's specific websites or channels to find similar information (if it exists). If you are using a Chromebook, you can see a list here:&nbsp; <a href="https://support.google.com/chrome/a/answer/6220366?hl=en" rel="nofollow">https://support.google.com/chrome/a/answer/6220366?hl=en</a> 5) Device Age pt 2. While we aim to be compatible with as wide a range of systems as possible, Roll20 cannot indefinitely support devices as the pool of "older" devices will always continue to grow. We aim to keep our recommended specs documentation up to date though there may be some exceptions or extenuating circumstances to general performance issues folks might experience.