WebRTC Video and Voice Chat Issues

5 players + DM yesterday without any real issues ( just 2 reconnects for the whole party. ) Did something change?

Ravenknight said: 5 players + DM yesterday without any real issues ( just 2 reconnects for the whole party. ) Did something change? Not yet, Ravenknight. The issue we see most people having right now are latency issues (usually upload speed) causing the calls to fail silently and not reconnect. My guess is that there are some players in your group that usually have this issue, where fluctuations in their internet speed throughout the night regularly causes the call to fail and then our system fails to re-connect them because it doesn't recognize the call has stopped. Which is why the player has to manually re-connect. What you experienced is in your last game is the experience most of our users report. That it works alright and occasionally they have to reconnect once or twice. The problems really start to compile once you have a player who is experiencing this issue frequently, or even multiple users. Then calls between specific users begin to fail over and over again being very disruptive to play. What we're working on is a more sophisticated process to detect when calls may have stalled out and failed without either party reporting an error. We'll never be able to require less bandwidth than non-browser based options and so running out of bandwidth will probably never not be an issue. However, I'm confident we will be able to improve the player experience by making it so the calls detect the issue and reconnect themselves rather than requiring the users to manually hit the button over and over.

Has there been any development on the latency issue? I have a usb 3.0 cam that is 1080p(model is logitech c920). The first couple times using the cam it was flawless but the last three weekends the video has been around 5fps at the max. Can anyone shed some light on this issue? I have a wired 60meg connection that I am the only one using, so it is not a bandwidth issue. Had my dm change it to high bandwidth just in case and still no change in the video speed.

Howdy! My group discovered an incredibly weird issue specifically with Windows 10 (Anniversary) and c920 Logitech cameras, and Google Chrome (yeah, it's that specific.)  Our GM just got a new PC, put Windows 10 on it, started up a test session on roll20 to double check our set up, and his camera framerate is 5 to 10fps. We found that it's Roll20 specific because we tested it using appear.in and his framerate was fine using webRTC there.  Its a Windows 10 issue because I use the same exact camera as my GM in Windows 7 on Chrome with no framerate issue.  It's also a Chrome issue because our GM tested Roll20 in Firefox and his camera framerate was fine there.  We then used a different computer entirely also using Windows 10 Anniversary (and Creators update) on Chrome with a c920 and the framerate was again 5 fps at best.  We're currently in the process of testing another camera aside from the c920 to see if the issue is specific to that camera, or if this is an issue with just Chrome + Windows 10 + Roll20. Update: Switched out to another camera on the GM's set up and it looks like the issue is indeed specific to Windows 10 Anniversary + Logitech c920 + Roll20 WebRTC + Chrome

We've been hearing a rash of people having issues with Chrome's most recent version and Windows 10. That you for the added information about Logitech cameras. We're investigating.

Cool! Yeah another issue popped up for us in Chrome on Windows 10: over time our GM's microphone would degrade in quality, like the bitrate of his audio was significantly reduced until he only sounded like crackles.  Refreshing and/or reconnecting to the call resolved it, but it kept happening, so he switched to Firefox and had no issues at all (even his web cam quality improved when using Firefox!)

Any update on the video chat being messed up for Chrome/Logitech?

kpulv said: Howdy! My group discovered an incredibly weird issue specifically with Windows 10 (Anniversary) and c920 Logitech cameras, and Google Chrome (yeah, it's that specific.)  Our GM just got a new PC, put Windows 10 on it, started up a test session on roll20 to double check our set up, and his camera framerate is 5 to 10fps. We found that it's Roll20 specific because we tested it using appear.in and his framerate was fine using webRTC there.  Its a Windows 10 issue because I use the same exact camera as my GM in Windows 7 on Chrome with no framerate issue.  It's also a Chrome issue because our GM tested Roll20 in Firefox and his camera framerate was fine there.  We then used a different computer entirely also using Windows 10 Anniversary (and Creators update) on Chrome with a c920 and the framerate was again 5 fps at best.  We're currently in the process of testing another camera aside from the c920 to see if the issue is specific to that camera, or if this is an issue with just Chrome + Windows 10 + Roll20. Update: Switched out to another camera on the GM's set up and it looks like the issue is indeed specific to Windows 10 Anniversary + Logitech c920 + Roll20 WebRTC + Chrome Jumping on this, I have this exact same setup and this  issue appeared within the past week, I was using video only in one of my sessions just fine with full fps and now I'm only recieved 5-10 FPS.  I took this a step further, I ran the web RTC tests just fine and I get full FPS using the test session, thinking it was chrome I did a full wipe of chrome from my system clean install and removed all my add-ons. I'm going to give it a whirl tonight in firefox tonight to see if I can get it to play nice as well.

A friend of mine is having the same issue, but he himself uses Windows 7 + Roll20 WebRTC + Chrome on a fresh install + Logitech C920. 

I am also experiencing the Logitech C920 + Roll20 WebRTC + Windows 10 (Anniversary & Creator) issues. I tried hangouts as a test with a friend and the frame rate and quality of my camera was A+. However in tonight's session the camera was so laggy, essentially unusable. 

I have a game in about an hour, and my players are skittish enough about Roll20. I really hope we don't have problems...

EDIT: My computer sneakily restricted my camera and mic without me knowing. I had to do a lot of digging but finally figured out how to fix it. Got everything working now. I have been using the video and chat features with no problem but then I purchased a Logitech c920 and now I can't get video or voice to work at all. It's completely broken. I am going to have to use Google Hangouts for our game tomorrow which works with no issues. I tried disabling the build in camera and mic, then re enabling and removing the Logitech camera. I can't get roll20 video and voice to work for anything as of today. :( I tried both Chrome and Firefox. No luck.

I play D&D every Saturday and haven't had any issues since the WebRTC switch over in December. I keep Chrome up to date, have been using the same webcam (Logitech C920) and Windows is up to date. HOWEVER, this Saturday (1st July) my Webcam feed on Roll20 was super choppy, perhaps a frame-rate of 1-3fps maximum. It was like watching a slideshow. Totally unacceptable to play with. I ran tests on my local machine and the webcam was fine. It was also fine on other applications (Firefox + Roll20) and on other websites (Chrome + WebRTC test). No software or hardware changes have been made to my system beyond automatic updates, so it has got to be something between Roll20 / Chrome / Windows 10 and the Logitech c920. I even tried a clean build of Chrome Canary but it had the exact same issue. My friends all use Chrome as well, but none use the same webcam and do not experience any issues. I'm pegging this one down to Chrome breaking something, but might be worth Roll20 checking out for awareness. Firefox is not without issues either. My video feed on Firefox on Roll20 is lower resolution and squished horizontally and I cannot for the life of my figure out why, even after forcing media config on Firefox to use 1920x1080 video. Any assistance there would be appreciated.

Tonight is a disaster. Two players can't connect in any way and we ended up using Skype.

Trying to roll a character with a player who's completely new to Roll20. Experiencing tremendous audio lag, it's unusable. Having to type to tell him what to roll, this is hideous and a terrible first impression.

hey, my camera is not activating on the site at all, I did all of the troubleshooting recommendations and it's not working on either my PC or my Chromebook, but it is working on Googles webRTC Demo. Here is all of the information the forum requests: Google Chrome Version 59.0.3071.115 Windows 10 Javascript is enabled Anti-virus software: Bitdefender Antivirus 17 Plus Extensions enabled: rabb.it and Superblock Pro (I tried deactivating these) Logitech Camera:&nbsp;Logitech HD Pro Webcam C920 console log: app.roll20.net/:12 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> https://*.googlesyndication.com <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> https://*.googlesyndication.com <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> https://*.googlesyndication.com <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.googlesyndication.com https://*.tokbox.com https://*.googlesyndication.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> https://*.googlesyndication.com <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> https://*.googlesyndication.com <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> ". Either the 'unsafe-inline' keyword, a hash ('sha256-8TN7NMhVepqtp91dDG3FMp0AlCG58q5MB4CoqNfDm/w='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> https://*.googlesyndication.com <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> https://*.googlesyndication.com <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> https://*.googlesyndication.com <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.googlesyndication.com https://*.tokbox.com https://*.googlesyndication.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> https://*.googlesyndication.com <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> https://*.googlesyndication.com <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> ". 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My brother and I started having very low FPS video in Roll20 as of 7/1/2017. We've both had Logitech C920's for a year or two and been using them in Roll20 without issue. Then all of a sudden on 7/1 we both got hit with laggy video. The other players were functioning fine using their laptop cameras. I've found a band-aid fix. If we start a google hangouts video chat that works ok. If we start Roll20 while the google video is running Roll20 will work ok. If we close the hangouts video and refresh Roll20 we're back to lag-mode. I ran the online connectivity test and as would be expected I failed the camera portion.&nbsp; Was their an update last week that would cause this? I tried reinstalling the drivers and some other steps from the wiki but they did not have an effect. Only google hangouts fixes it. Here is the log that was output: <a href="https://test.webrtc.org/report/AMIfv945Hdp6NI0rvlb" rel="nofollow">https://test.webrtc.org/report/AMIfv945Hdp6NI0rvlb</a>...

Ran a game tonight with a laptop that runs Linux specifically Ubuntu. I used the same Logitech c920 and chrome, at least the Linux version of chrome. The camera functioned perfectly with no lag. So the combination of windows 10 (with certain updates), chrome (possibly) and the Logitech c920 camera, somewhere in that is the cause of the lag.&nbsp;

&nbsp; &nbsp;I have been on Roll20 for a couple of years and our game last night was the worst it has ever been. &nbsp;Two out of the 5 people on kept dropping out, voice was garbled and there was a huge lag in sound for certain players. &nbsp;It was unplayable. &nbsp;For a paid service this is unacceptable. &nbsp;I hope that our next session is much better or I don't see a reason to be on subscription for a service that is unusable. &nbsp;

never posted before because ive never had a problem until tonight, my group uses voice only and tonight i had one player that couldnt hear the other two players including myself for 3 people total. never had a problem before tonight said player also had a windows 10 update. his mic and audio works on facebook just fine though. none of us could hear him but we could all hear each other just fine

Armando N. said: Tim R said: My brother and I started having very low FPS video in Roll20 as of 7/1/2017. We've both had Logitech C920's for a year or two and been using them in Roll20 without issue. Then all of a sudden on 7/1 we both got hit with laggy video. The other players were functioning fine using their laptop cameras. I've found a band-aid fix. If we start a google hangouts video chat that works ok. If we start Roll20 while the google video is running Roll20 will work ok. If we close the hangouts video and refresh Roll20 we're back to lag-mode. I ran the online connectivity test and as would be expected I failed the camera portion.&nbsp; I'm actually mad that this worked for me., even though the issues has been the bane of my existence for the past 2 weeks.&nbsp; Same/similar setup as most people having this issue: Windows Operating System Chrome Browser Logitech c920 Camera That seems to be the pattern.&nbsp; I just tried it, I also have a Logitech C920 and it worked! THANKS! \o/

Since Spring, my group has not been able to play because of the same experiences listed here, players constantly dropping, and not able to see/hear each other.&nbsp; We have been playing on here for 1 year, and all seemed well until April/May-ish. I know it is coincidental, but we had just upgraded in response to Roll20 needing to convert free players into subscribers.&nbsp; Some in our group are starting to look at other options, but I'd rather stay w roll 20 due to maps and characters we've created. Are you able to provide an update on the status of this situation, please?&nbsp; Also, will Roll 20 extend our subscription by however long it may take to get past this issue?

Lady_Simonie said: Armando N. said: Tim R said: My brother and I started having very low FPS video in Roll20 as of 7/1/2017. We've both had Logitech C920's for a year or two and been using them in Roll20 without issue. Then all of a sudden on 7/1 we both got hit with laggy video. The other players were functioning fine using their laptop cameras. I've found a band-aid fix. If we start a google hangouts video chat that works ok. If we start Roll20 while the google video is running Roll20 will work ok. If we close the hangouts video and refresh Roll20 we're back to lag-mode. I ran the online connectivity test and as would be expected I failed the camera portion.&nbsp; I'm actually mad that this worked for me., even though the issues has been the bane of my existence for the past 2 weeks.&nbsp; Same/similar setup as most people having this issue: Windows Operating System Chrome Browser Logitech c920 Camera That seems to be the pattern.&nbsp; I just tried it, I also have a Logitech C920 and it worked! THANKS! \o/ Ok, it worked for a while but now every time I open google hangouts and then log in a roll20 game, chrome closes itself, all my tabs. Can't find a fix so I'm now back to a 5 frames logitech camera. This is really annoying and it needs an answer soon. Firefox uses the worst quality settings I've seen, that's not usable.

Hi all, Today was a sad session. We've tried WebRTC before but frankly it just never worked well enough to use and there's no obvious way to debug it as a Roll20 user. We used to use the Google Hangout integration, but when it went away we switched to (audio-only) Discord. I decided to try WebRTC again today but … it's just not stable. I had three players plus me as the GM and once we all got it set up it seemed fine, but periodically we'd lose just one link. So if my players are Alice, Bob, and Charlie then everything would be fine but on my screen then Charlie would freeze and stop sending audio while Charlie would see *me* freeze and lose audio. If either Charlie or me hit the reset button then it would all be fine until the next single link dropped out. But by the end of the evening this was happening every 3-5 minutes, no matter how low I dropped the bandwidth setting, which is frequent enough to seriously disrupt gameplay. Honestly the group consensus was we'd all rather run Google Hangouts on a second computer over trying to use Roll20, but that's disappointing. Is there *anything* else we can do to diagnose and/or repair problems with WebRTC?

Tim S. said: Honestly the group consensus was we'd all rather run Google Hangouts on a second computer over trying to use Roll20, but that's disappointing. Is there *anything* else we can do to diagnose and/or repair problems with WebRTC? If you haven't already, have your players having issues run through our&nbsp; Audio and Video Chat Troubleshooting Guide .

Another session wasted - two people can't connect at all. Call me bitter.&nbsp;

I have two big games scheduled for this weekend. I'm not looking forward to it. And that's the opposite of what a business should want from a customer.

Eric G. said: I have two big games scheduled for this weekend. I'm not looking forward to it. And that's the opposite of what a business should want from a customer. Discord seems to be the best way for now.&nbsp;

I did manage to have a flawless session last weekend. There were only three of us and all of us were in the US. I will see how it goes when my player from China joins us next week.

For video I had a number of players who couldn't connect. Each time it was traced to problems on their end. One guy had some obscure Chrome setting ticked. The others never told me what the problem was but they changed something on their end and it started working. Sometimes someone will black out during the game, going to the Settings tab and hitting 'reconnect' brings them back. Not saying there aren't connection issues, but do make sure players are trying everything on their side first.&nbsp; I always recommend using a 2nd source for voice. Be it Discord or another option. That way if Roll20 acts up the game can continue.&nbsp;

Hello, same issue as the others, slow FPS in Chrome in Roll20 and I did the Google Hangouts thing worked.

No answer? Not even a "we're working on it"? It's really annoying. The hangouts trick doesn't work anymore for me. It worked for one day. The next day, when I start hangouts and then open roll20, chrome shuts down completely, all my tabs close. I either need to use chrome and get awfull framerate or use firefox which use the worst settings for my camera and no way to fix it.&nbsp;

Lady_Simonie said: No answer? Not even a "we're working on it"? It's really annoying. The hangouts trick doesn't work anymore for me. It worked for one day. The next day, when I start hangouts and then open roll20, chrome shuts down completely, all my tabs close. I either need to use chrome and get awfull framerate or use firefox which use the worst settings for my camera and no way to fix it.&nbsp; <a href="https://app.roll20.net/forum/post/4516830/webrtc-video-and-voice-chat-issues/?pageforid=5216797#post-5216797" rel="nofollow">https://app.roll20.net/forum/post/4516830/webrtc-video-and-voice-chat-issues/?pageforid=5216797#post-5216797</a>

I'm kind of with Lady Simone on this, Roll 20 asked for money, and was paid for a Pro subscription.&nbsp; My group has done endless troubleshooting and would like to have a clue as to what is currently happening with this issue.&nbsp; I followed the link that was provided, but it did not really answer either of my two questions.&nbsp; Are you able to provide an update on the status of this situation, please? Also, will Roll 20 extend our subscription by however long it may take to get past this issue?

The Orr Group is now the license-holder for Hasbro's D&D. Time for a VP of Customer Service, don't you think? Message me if you'd like to discuss.

Nobody pays for the video chat. It is not a subscription perk.&nbsp;

No response still for almost a week. When my clients/customers make a payment, professionalism on my part is expected. My group has troubleshot thoroughly with several knowledgeable and experienced players from various tech professions who have scoured through available resources on our free time, but at the end of the day, we have real jobs and families that need our time more than searching online for elusive solutions to a tech problem for a game we play a few hours a week with friends. &nbsp; The link on Lady Simone's related post brought me right back here, not sure what one of the following comments was referencing, but it was not&nbsp; helpful. Maybe someone from ROLL 20 can reply with a helpful suggestion, or direct me to where I should send my inquiries to. &nbsp; At some point, Roll 20 may want additional purchases or subscriptions from their players.&nbsp; Currently for my group, any value has been lost as we have not had a stable game for the past two months.&nbsp; As of now, no one in our group will want to continue to financially support a product that has deteriorated since accepting money for improved experience.&nbsp; Our experience was great until then, but is NOT going well right now, please help with changing this experience. "While it’s not quite as good as getting around a table in person, our voice and video chat features help you see and hear your players as they spin epic tales of battle and intrigue. It doesn't require any setup, simply a WebRTC compatible browser."

Greetings all. Apologies for our slow reply. I can assure you that our Dev team is still actively working on improving WebRTC. As mentioned above by Steve, we do really need the console log information to continue to work on this issue. So we ask that folks please keep this thread on-topic. Please continue to let us know how the WebRTC changes are&nbsp;affecting your games, but please also keep in mind the&nbsp; Code of Conduct , we appreciate your kindness and civility. If you would like to chat more directly with us about this issue, you are welcome to email <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>. Thank you.

Steve K. said: Browser and version, OS, the results of&nbsp; these tests , and a console log of when the errors happen are the most useful pieces of data to us. Quoting this so you don't have to dig back through a month of replies to find the link. Sounds like the only useful type of reply is to provide this log info.

Maybe if someone could sticky how to retrieve a console log, because that's the part that always gets me.&nbsp; I don't remember how to do it, and to try researching it during a gaming session is disruptive, to say the least.

Gozer, I suggest posting a handout in your game with the info on how to get a console log and links to the RTC testing and bandwidth testing sites. Then if you have a problem, the info is easily accessible in game and hopefully won't disrupt as much.

I suggest that, if the video chat fails, a pop-up window notifies the user and asks if it can send the info to the tech team. Like so many other programs do. Don't put the responsibility for doing research on a user in the middle of a game. Can you imagine if my kid's console just failed constantly, and mutely expected my kid to research and troubleshoot? The customer experience is what you're selling.

^ That. Or at least program a button right next to the Reconnect button, or even as a query inside it that asks if you'd like to send a log to the devs with the current data that shows why you are having to reconnect. Please streamline this somehow if you can, you'll get a lot more data that way in a much more concise and useful manner.

kpulv said: Howdy! My group discovered an incredibly weird issue specifically with Windows 10 (Anniversary) and c920 Logitech cameras, and Google Chrome (yeah, it's that specific.) &nbsp;Our GM just got a new PC, put Windows 10 on it, started up a test session on roll20 to double check our set up, and his camera framerate is 5 to 10fps. We found that it's Roll20 specific because we tested it using appear.in and his framerate was fine using webRTC there. &nbsp;Its a Windows 10 issue because I use the same exact camera as my GM in Windows 7 on Chrome with no framerate issue. &nbsp;It's also a Chrome issue because our GM tested Roll20 in Firefox and his camera framerate was fine there. &nbsp;We then used a different computer entirely also using Windows 10 Anniversary (and Creators update) on Chrome with a c920 and the framerate was again 5 fps at best. &nbsp;We're currently in the process of testing another camera aside from the c920 to see if the issue is specific to that camera, or if this is an issue with just Chrome + Windows 10 + Roll20. Update: Switched out to another camera on the GM's set up and it looks like the issue is indeed specific to Windows 10 Anniversary + Logitech c920 + Roll20 WebRTC + Chrome I can confirm, I and a player of my group are in the exact same situation since July 1st. This issue seems related to a core blink/chromium component because the same problem has appeared with Opera (even though it is not officially supported, it has always worked for us). With Firefox, the framerate is okay but video quality is low, and many WebRTC options are broken (cannot move the cameras manually, and cannot whisper; the buttons do not even appear). Hope a solution can be found, this has been a real headache for our sessions.

I'm not even getting the option to connect on Chrome. All the permissions are set.

Just had a session destroyed because of video/audio issues. Downgraded my Roll20 subscripion and now seeking alternatives.

Absolutely terrible session today. Had four of us on and we only had a couple minutes of everything working before one of us would have to hit Reconnect. It wasn't one person, all of us were affected. Roll20 Team, you have got to fix this . The entire reason I am not subbed is because of this... I'm not giving you money for a product that doesn't work.