Danny C. said: Is this a joke? It has gone 13 weeks since the Update that broke so many features (29 of January) and you are just telling me that tomorrow you just going to tell me that I have to wait for some x time until things get fixed? 19 Issues still lingering and no fix in sight. I have tried to keep my anger in check but this is just a joke. I have been a pro member for years and have period that I have paid even if I use sparely the site. But at least I knew that when I get back I could just use it. Instead in the last 13 weeks. 13 WEEKS! I have to tell my players to bare with me, because roll20 is still broken. At the same time you have us as hostages, since we have put alot of time and energy. What is the compensation? You are getting paid at full and this is not working in many cases. Week after week, the same fucking lame excuse that you are sorry, that you will fix stuff soon, that you listen to us. But this is just Bullshit. How can it go 13 Weeks and the thing still broken. I didn't ask for the damn gifs, Everything was working and you just went in and broke it for fucking greed. You keep updating and selling stuff in the marketplace and the platform still broken, and after waiting 13 weeks, you are just going to update to me tomorrow that you are working on it? Can you please be honest and answer then? Do you even value me as a customer or I am just a fucking money bag that because is invested in the platform you can milk? Can I get answers to this simple questions? -Can you guys do a rollback to when the page was working and the features that you promote as part of my subscription are working? -Can you give me a date when the platform would be working as intended? -What steps are you taking so this shitshow dont happen again? -How are you going to compensate me as a customer for the long waiting and for the time lost with the things broken? I dont understand why the fucking GREED of selling us more shit goes as a priority, I dont care of fucking gifs, I didnt need it. But I do need the Ctrl-L Working, I need the AFoW working, I need the auras working again. This is just unacceptable. Zero fucking customers service. I dont want to write a mail to team roll20 asking how you going to compensate me as an individual, when alot of people are having the same problem. Stop being so fucking Greedy and fix the god damn site. PLZ PLZ PLZ! Hey Danny, I was in your boat a week ago. I felt angry and confused and like I should be getting what I paid for, especially with regard to what I've been using for years. I've been a member since 2013, and Pro since 2016, and specifically bought pro to work with dynamic lighting and create maps which heavily focus on what tokens can see. I feel your pain, my man, trust me. That said, I encourage you to email <a href="mailto:Team@roll20.net" rel="nofollow">Team@roll20.net</a>, and ask them about a refund on the months that the system has been broken. They are very friendly over there and completely understand the feelings you have on paying for a broken service. They refunded me 3 months, and the team is taking this very seriously. I don't think anyone expected their refactor to cause as many problems as it has. But they've showed me and others here, they are taking responsibility for this mess, making sure to talk to the community about their progress, and delivering so far on promised deadlines. There's not much more you can expect out of a company after they mess up so badly, and the fact that roll20 is doing all this speaks volumes of their respect for their patrons.