Project Jumpgate: officially out of beta

Hi Rick - Could you DM me your game link(s) so we could take a look at your cases specifically? There are a number of factors that can contribute to slowness so we'd like to take a specific look to help narrow in on the potential cause.  Could you also let me know: 1) After the initial load, is the game running smoothly, or do you also experience some lag? 2) Does adjusting one of the below settings help improve that? Rick A. said: I and my players (using a variety of PCs, Macs, and both Chrome and Firefox browsers) are still experiencing slow loading of maps when using Jumpgate. Even my game's start page, which is only 41 x 43 hexes with no Dynamic Lighting, can take half a minute to fully load when first opening the game. The same for all my other maps, with more complex ones taking even longer; sometimes much longer. I have two maps (both use dynamic lighting) that are 100+ grid squares in one or both directions that take over a minute to load. Once a map page has been opened once, moving back to it from other map speeds up to about half as long.

This is developed and in our Testing Queue for the next release. Should be available before the end of next week. Rick A. said: +1 Tom said: Still waiting for the Crosshair instead of the pen nib for dynamic lighting, any ETA??

Hello there - can you send me DM with your game link, page, and highlight a couple example tokens you're using? We are able to roughly reproduce the behavior you're seeing, but need additional insight on whether it's tokens, drawings or text objects to determine a fix. MrLiakun said: Hello there ! I'm facing an ... oppressing issue with Jumpgate regarding map making. Usually when you ctrl-A, then moove all selected token forward they all go forward, but on opposite order (the first become last, etc...). It allows to select map tokens easly when they're all the way back under 3, 4 or even 5 other textures or objects. On the other hand, when you ctrl A and moove all backward, they moove back but the order doesn't change. It has been a stable for many years in how I make my battlemaps. In jumpgate, when you ctrlA on a map then moove all forward or backward the order of the tokens randomly change, destroying any kind of layers or dept you made on your map. The fact that the order swap don't work anymore is already painfull, but I guess it was a bug anyways, but the random changes on token orders on the map is absolutly horrible to build around ... I don't know if it's a local issue or if it's a feature, but in any cases since I can't go back from jumpgate I don't know what to do ...

Richard - thank  you for highlighting this! Love to see such cool creations made for games via the drawing tools!  We took a quick peak into your game and identified some performance opportunities with drawing tools and text on board legibility. I do not have an ETA for a fix at this time, but we have this next on our list to investigate and determine what it would take to improve this. In the meantime, in case you haven't come across this, I wanted to share with you a feature we released in the last month - Dungeon Scrawl and Roll20 Connection - that provides quick and easy ways to draw maps and have them reflect in your campaigns. This will not address all the challenges you're currently experience, but may be another additive tool to help map creation. Richard S. said: I have some maps I made with the draw tool and the load time and performance on those pages is terrible. Also the text created with the text tool is much harder to read when zoomed out.

Oginme - are you experience the ghost token issue intermittently or is it something that happens quite frequently? This is one of the few issues we have on our list that we are hearing feedback on, and recognize exists, but are unable to reproduce with many attempts from the team. That's currently blocking our ability to address the root cause. If you experience it frequently, we would greatly appreciate a time for some of our team to connect with you over screenshare for our ability to see and debug this live. Please let me know if that's something you're open to (please feel free to also revert over DM). Oginme said: I had another session yesterday afternoon where moving tokens suddenly glitched leaving ghost images behind, original tokens disappearing and popping up in unusual places, and the game eventually freezing.  Luckily it was toward the end of a session, but the screen became so crowded with ghost tokens (totally unable to interact with them) that it was difficult to play.  Restarting the game did not fix the issue this time and actually slowed down any interactions with the VTT.  Finally after twice restarting the VTT and once signing completely out of Roll20 and back in without any improvements, we called the session. Ran a speed test during the issue and dl rates were running at 290+ Mbps, uploads at 20+ Mbps, so internet from my end was not an issue. Running Roll20 on Firefox (136.0.2 64-bit), in Windows 10. 

Saul J. said: MasterAdam58 said: Roll20 has issues when you open more than one tab for the game at a time on the same computer. If I open up a game, then in another tab/browser with the same or a different account I open up a second one, the first one can't play or hear new music tracks anymore That makes sense because otherwise there would be an echo of sorts. But, opening up the game in an incognito tab, without it being opened in any other tab, SHOULD play the music but IT DOES NOT. I'm preparing a help request, as soon as I have the time to sit down and capture all the screens. Saul J. - I'm not positive on the exact use you're describing with "But, opening up the game in an incognito tab, without it being opened in any other tab, SHOULD play the music but IT DOES NOT." Because MasterAdam58 mentioned having two tabs with the same game, I think you're saying that opening the a campaign in a regular tab and then opening the same campaign in an incognito tab would result in the Jukebox playing playlists and tracks. This is not officially supported, however. It's possible that it works for some, but there are conditions with networks and ISPs (which are completely out of a user's control) that cause de-synchronization between windows.

I'm so happy you're using and liking Jumpgate, JahjaOG! There's absolutely ways to convert your Jumpgate games, and the easiest way to accomplish that is: 1) Open your Legacy game 2) In right hand chat insert you'll see "Try Jumpgate" --> if you don't see this, no problem just manually get to step #3 3) It'll direct you to Settings > Personalization & Display > Convert to Jumpgate 4) A modal will pop up letting you know a copy of your Legacy Game will be created automatically, and the current game you're in will be converted to Jumpgate once you affirm.   Hope this helps! JahjaOG said: I think it's great and our group is using this system in our new campain, but i it's a bit sad that i can't convert my already existing game to jumpgate.

Saul J. said: No, it fails when I open the game in a window AND IT'S THE ONLY WINDOW AND/OR TAB open to the game. I used the incognito window because a lot of times, problems disappear when opening the game in an incognito window. To be clear: "play on load" does not work for me. At all. Ever. Under any condition. A Help Center request has been filed. AllHansOnDeck said: Saul J. said: MasterAdam58 said: Roll20 has issues when you open more than one tab for the game at a time on the same computer. If I open up a game, then in another tab/browser with the same or a different account I open up a second one, the first one can't play or hear new music tracks anymore That makes sense because otherwise there would be an echo of sorts. But, opening up the game in an incognito tab, without it being opened in any other tab, SHOULD play the music but IT DOES NOT. I'm preparing a help request, as soon as I have the time to sit down and capture all the screens. Saul J. - I'm not positive on the exact use you're describing with "But, opening up the game in an incognito tab, without it being opened in any other tab, SHOULD play the music but IT DOES NOT." Because MasterAdam58 mentioned having two tabs with the same game, I think you're saying that opening the a campaign in a regular tab and then opening the same campaign in an incognito tab would result in the Jukebox playing playlists and tracks. This is not officially supported, however. It's possible that it works for some, but there are conditions with networks and ISPs (which are completely out of a user's control) that cause de-synchronization between windows. keithcurtis said: Saul, just to verify. (It's implied but not outright stated): when you have tested this, it was when loading into a page and moving the player flag to that page? I.e. loading for all players at the same time? Saul J. said: I'm still in testing/set-up phase so there are no other players in the game beside my GM id, and my test player ID. I can't have both open at the same time, so I can't do a complete test, but... 1. The music plays if I start it manually as GM. 2. The music plays as GM if I move the player flag. 3. The music does NOT play for test player ID when starting up (loading) if the GM account is not logged in. 4. The music does NOT play for test player ID when reloading, although the "Now playing" box gets updated to show the name of the music, but there's no activity (i.e. the time the music is/has been playing does not change) and there's nothing playing. I tried logging in from an iPad (using Chrome, not the Roll20 app) just to see what happens. Situation #4 happens.  I also tried: logging in on the laptop as the GM, logged in to an iPad as player. As GM, I moved the ribbon to another page (that doesn't have music) and the scene shifted for the player on the iPad. I then moved the ribbon back to the map/scene that should play the music. Again, the scene shifted on the iPad. It says, on the iPad that the music is "now playing", but there's no music playing on the iPad. It played, ONCE, on the laptop. I tried the above several times. Moving the ribbon to another page, and back again, did not cause the music to start again. I had to manually stop the music (even though it wasn't actually playing after moving the ribbon to another page), and then move the ribbon back to the Start page to make the music start again on the laptop. On the iPad, even though the map changed each time, and the "Now Playing" box updated with the info that something was playing, nothing was playing. And the time playing never changed. That is to say, on the laptop, while I was writing this paragraph, the music had been playing on the laptop for about 4 minutes and showed 4 minutes of playing. On the iPad, the time playing was blank. The name of the track changed as the music continued on to anther track, but no music came out. This is about all the testing I can do since I don't  have another laptop/desktop to log in from. And, I think I hit every possibility I could test for given the configuration(s). On legacy, the music played when the players logged in and the page loaded. I know this to be true because I used it. keithcurtis said: Saul, just to verify. (It's implied but not outright stated): when you have tested this, it was when loading into a page and moving the player flag to that page? I.e. loading for all players at the same time? Hi Saul - It looks like Hales on our team replied to your Help Center ticket with some additional information, but wanted to share the summary points so others following forums have the latest as well. 1) We did identify a bug with your input, stemming from using playlists on play to load 2) We are looking to prioritize the fix after we finish this development sprint (so don't have an exact ETA at this moment, but we'll be working on it soon) 3) A temporary work-around while we're working on the technical fix is a) as a GM you can close the bugged track by clicking the "x" on that track in JB and then moving the player ribbon to the page - the music should play for your players then)

Thank you for the additional information - one additional question from our previous team tests is whether you experience this when dragging tokens from your Journal only, or whether you may have experienced this with dragging from Compendium as well? From the other reports where we've seen mentions of this, users tend to report it's from Journal only. We'll keep trying to reproduce this as a team in the meantime. If you happen to learn anymore factors as you're troubleshooting please feel free to share in thread and we'll appreciate that input. If we come short of any more factors in the upcoming weeks, I'll reach out over DM to do a direct troubleshooting session. Oginme said: Lavi, It typically happens at least once a week with two games running in a week.  I have started two more and the frequency is at least three times during a week.  It happens only in Jumpgate games (I also have four games running in Legacy and have never experienced it there. I had submitted a bug report in the past when it started becoming a common occurrence.  Yesterday was worse in that usually a refresh clears things up and this time a refresh only added to the issues, creating more ghost tokens on the VTT.  One player lost vision entirely and after checking the whole map and not finding him, I put his token back in.  I found his token after the game far off the map when I zoomed out and have no idea of how it got there. While I have been able to recreate it outside of a game once, it seems to appear within a game when others are playing at the same time. It was suggested that it might be lag causing an issue with data flow, but yesterday when it started, I brought up a speed meter which disproved the lag hypothesis. You can certainly have someone contact me, but in the meantime I will be trying different changes to see if something either makes it dramatically worse or fixes it. Lavi said: Oginme - are you experience the ghost token issue intermittently or is it something that happens quite frequently? This is one of the few issues we have on our list that we are hearing feedback on, and recognize exists, but are unable to reproduce with many attempts from the team. That's currently blocking our ability to address the root cause. If you experience it frequently, we would greatly appreciate a time for some of our team to connect with you over screenshare for our ability to see and debug this live. Please let me know if that's something you're open to (please feel free to also revert over DM). Oginme said: I had another session yesterday afternoon where moving tokens suddenly glitched leaving ghost images behind, original tokens disappearing and popping up in unusual places, and the game eventually freezing.  Luckily it was toward the end of a session, but the screen became so crowded with ghost tokens (totally unable to interact with them) that it was difficult to play.  Restarting the game did not fix the issue this time and actually slowed down any interactions with the VTT.  Finally after twice restarting the VTT and once signing completely out of Roll20 and back in without any improvements, we called the session. Ran a speed test during the issue and dl rates were running at 290+ Mbps, uploads at 20+ Mbps, so internet from my end was not an issue. Running Roll20 on Firefox (136.0.2 64-bit), in Windows 10. 

Hi Rick, Tommy and Gez, This is one of the top priority items in this sprint. There seem to be several root causes/difference circumstances that cause DL to reveal areas unexpectedly with Explorer mode. While we've worked to fix some of those over the last 6 months, we have identified 2-3 additional use cases/circumstances with your inputs here. This sprint we're investigating these use cases to understand the root cause. Since our Dev team is still investigating, I don't have the insight to a fix/ETA. In the meantime  wanted to let you know we're working on it, but please feel free to check in. Tommy said: Gez C. said: My players are still struggling with me not being to enable explorer mode due to it still revealing areas of the map that it shouldn't, them seeing through light barriers. I'm hoping this will be fixed soon  I first reported it as an issue around August of last year... Since then, the best way I've found to avoid Explorer Mode breaking is... "Don't Use Explorer Mode". Rick A. said: I looked into explorer mode when I first began running a game on Roll20, and before that I experienced it while playing. I decided not to use it, not because of VTT performance issues but because of immersion. If my players want to make a map, they do it the way we did it in the FTF gaming days: drawn by hand by the designated map maker :)  They can then send me a picture of what they drew and I will create a  handout for the party to use as a reference. If the player's PC has the appropriate skill, I'll roll their skill check and make any necessary corrections to their map. (Yes, it's more work for me, but I don't mind.) Tommy said: I first reported it as an issue around August of last year... Since then, the best way I've found to avoid Explorer Mode breaking is... "Don't Use Explorer Mode".

Hi All - I wanted to cross-post some key updates from what our team released in the last couple of weeks. For a full/extensive list, please feel free to reference the Change Log , but I am highlighted the couple of the more commonly referenced/requested ones in this forum thread below. March 25: Made an update so token bars with "0" as the denominator start to display a token bar - we're bringing back this functionality so you can use it as a way to track Temp HP and other creative things! Drawing tools and Dynamic Lighting drawing cursor was update from pen nib to crosshairs for more precision Fixed a bug where Storage Quota in My Account was incorrectly reflecting MB units, when the value was calculated in MiBs; users should now see both units & values for clarity. March 18: Pushed an enhancement for Jumpgate that increases saturation of light colors when using Explorer mode and Daylight mode. This enhancement closely mirrors how items emitting colored lights appeared on Legacy VTT. March 17: Fixed a bug that enabled a player using Cntrl + A and Cntrl + L to see vision for all tokens that had vision enabled (even ones they didn't control). Fixed an issue where token bars and nameplates were visible to players under Dynamic Lighting and Hide / Reveal mask off screen - even if those tokens weren't controlled by players Fixed an issue where "resize to fit" pop-up didn't appear when the first image was dragged/dropped onto the VTT