Victor B. said: Kbludoh said: Also, no matter what is said, not offering a compromise to the vast majority of the service's userbase (free users) when one of your website's core features, even if it was not their fault as the API they used blew up, does make for a bad customer satisfaction experience. You have something for free and that is taken for granted by everyone, and then it goes away and their given solution is to ask for money, no matter how you put it, is bad. I have to say I totally disagree with this. Fanburst chose to shut down. Fanburst provided the free music, not Roll20. Is there a free alternative that's legal? I haven't read through all posts in this thread, but I haven't seen one yet. Fantasy Grounds suggests Discord, etc.. They don't provide free music, never have. Free music was complimentary provided by Roll20's relationship with Fanburst, but Fanburst is gone. So, Roll20 should become another Fanburst although they've been legally advised not to? This isn't about customer relationship at all. This is 100% about Fanburst choosing to suddenly go out of business when they promised they wouldn't. There's little alternative. For people who are expecting free music, with no extra costs to host that free music, that's not customer relationship, that's completely unrealistic expectations. It is about customer relationship in a sense, because they've been thrust into that position by Fanburst. Yes, it was not roll20's service to provide free music, and honestly they shouldn't become a new Fanburst: it's not even a matter of being inadvisable legal-wise, it is a matter of being unrealistic business-wise. The outrage, which in my point of view is valid, is how they handled the situation by simply not providing any sort of "compensation" for Free users like they did with extra storage space for Plus and Pro users. Just as a complement, if Psyga S.'s comment on 20mb extra for audio files for Free Users is indeed correct, that's at the very least a step in the right direction. I'm not complaining about free music, I'm complaining about the loss of a custom music player in roll20 that was there for free without a satisfactory compensation. Yes, it was handled by Fanburst, but API or not, different company or not, it was indeed a feature in roll20 that, regardless what is said, was part of roll20's services. Just think like that: Like anything in life, if it was for free before and now it's suddenly paid, you'd be outraged. That's how, all in all, Free users feel.